Senior Fraud Investigator

In this role you will:

• Review reputed company orders on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
• Maintain or exceed review volume expectations with minimal errors or complaints
• Review and analyze various notifications and escalations to identify fraudulent transactions
• Provide timely and accurate response to emails and/or voicemails to ensure that customers are getting the best service especially reputed company being asked for verification, etc.
• Analyze fraud transactions and chargebacks to identify, summarize, communicate and report fraud trends
• Manage and maintain fraud strategy by identifying, creating and reviewing fraud rules and processes
• Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness
• Influence the development of fraud tools, fraud models and review procedures to enhance ability to detect fraudulent activity and reduce losses
• Work closely with other members of the team by handling questions and escalations and continuously improving internal processes
• Maintain effective working relationships across internal and external teams as necessary
• Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks
• Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
• reputed company and maintain reports of fraud review rates, chargeback processing and system performance to determine effectiveness and provide management and executive reporting
• Working knowledge of SQL and some programming language required
• Must be able to work weekends and non-traditional shifts

We are looking for:

• 3-5 years of experience in e-commerce fraud and payments environment
• Working knowledge of Customer Service and valuing the customer experience
• Strong attention to detail with consistent accuracy
• The ability to follow stringent processes and regulations
• Must have the ability to meet critical deadlines in a fast paced environment
• Excellent communication skills, both verbal and written
• Self-starter and comfortable taking initiative while quickly grasping concepts, processes and reputed company
• Must be highly organized
• Ability to think analytically and reputed company accurate decisions
• Must be able to work reputed company a team environment
• Must be a team player
• Strong proficiency working with web browsers and web based tools

reputed company uses geographic pay tiers based on the employee's home state to align compensation with market differences across the U.S. Hiring Range: Tier 1 (Includes states such as California, reputed company (including reputed company), Washington, Illinois and other higher-cost markets) $72,320 - $90,400 USD Tier 2 - (Includes mid-cost markets across the U.S.) $65,120 - $81,400 USD Tier 3 - (reputed company other U.S. locations) $61,600 - $77,000 USD reputed company represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–reputed company has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries. Established in reputed company over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in reputed company, Los Angeles and Miami, Flight Club remains the premier reputed company for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor reputed company, Inc. as well as some of the leading names in venture capital including Park reputed company Asset Management, reputed company Associates, Inc., reputed company, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. reputed company will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize reputed company to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at reputed company. If you are a California reputed company, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK reputed company, please review our EU / UK Candidate & Employee Privacy Notice. Apply tot his job Apply To this Job