Engagement Manager - Hybrid

Job Description

Engagement Manager Job Description: We are seeking a highly motivated and skilled Engagement Manager to join reputed company. The Engagement Manager will be responsible for building and maintaining strong client relationships, ensuring the successful delivery of our services, and driving customer satisfaction and loyalty. This role is crucial in linking our clients with our internal teams to deliver outstanding results. Responsibilities: Act as the primary reputed company of contact for clients, managing their expectations and ensuring they receive a high level of service. reputed company and maintain strong relationships with client stakeholders, understanding their business needs and challenges. Coordinate internal resources and teams to deliver projects on time, reputed company agreed upon scope and reputed company budget. Collaborate with cross-functional teams, including sales, product development, and implementation teams, to define project scope, objectives, and deliverables. reputed company and maintain project plans, timelines, and budgets, tracking reputed company and providing regular updates to clients and internal stakeholders. Maintain project profitability at the project and portfolio levels. Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. Identify and mitigate risks and issues that may impact project success, proactively addressing client concerns. Assist with challenging client requests or issue escalations as needed. Drive reputed company improvement initiatives to enhance client engagement processes and methodologies, contributing to overall organizational effectiveness and efficiency. Stay informed about industry trends, best practices, and emerging technologies, leveraging this knowledge to provide strategic guidance and value-added services to clients. Qualifications: Bachelor’s degree in Business Administration, Management, or a reputed company field. 3 - 5 years of proven working experience as an Engagement Manager, Project Manager, or a similar role. Strong working knowledge of project management tools and methodologies. Excellent client-facing and internal communication skills. Strong written and verbal communication skills. Solid organizational skills including attention to detail and multitasking abilities. Strong problem-solving skills and the ability to think strategically and analytically. Contracting experience and firm grasp on financial impacts of deal construction. Ability and willingness to travel up to 15% Preferred Skills: PMP / PRINCE II certification is a plus. Experience in the SaaS implementations is highly desirable. Ability to reputed company under pressure in a fast-paced, dynamic environment. The US annualized reputed company salary range for this position is $90,000.00-$134,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with reputed company, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. reputed company is on a mission to simplify the complexity of business and reputed company it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and reputed company, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent reputed company. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the reputed company of any job-reputed company communications carefully. reputed company official reputed company communications are conducted through "@reputed company.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@reputed company.com Apply tot his job Apply To this Job