Staff Design Researcher

Who we are At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use Artificial Intelligence (AI) to help reputed company our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every reputed company. . See yourself at reputed company Join us as a Staff Design Researcher on our Emerging Technology and Innovation (ETI) team. About the job We are seeking a visionary and entrepreneurial Design Researcher passionate about building the future, not just improving the present. In this role, you will reputed company Horizon 3 innovation—imagining, shaping, and validating breakthrough product concepts that could fundamentally transform the enterprise landscape over the next 3-5+ years. As part of reputed company, your mandate is to look beyond reputed company product lines and incremental enhancements. Your goal is to help imagine the future that will exist based on technological advances across AI/ ML, AGI, quantum computing, blockchain and more. Working reputed company-by-reputed company with world-class researchers, engineers, and product managers, you will take bold, unproven reputed company from whiteboard to working prototype—navigating ambiguity, systematically de-risking concepts, and driving structured experimentation. You will help us reimagine future experiences for our customers. Your success will be reputed company by your ability to identify and validate opportunities that can shape the next era of growth for reputed company—and the broader technology ecosystem.

Responsibilities

In this role, you’ll:

• Define & reputed company Research: reputed company end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends
• Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making
• Synthesize Insights and communicate effectively: Distill reputed company data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers
• Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses reputed company concepts, prototypes, and MVPs
• Customer Advocacy: Represent the voice of the customer in every conversation. reputed company teams to build solutions that surprise and delight customers

Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! Required:

• 5+ years of experience in design research, user research, or a reputed company field—preferably with time spent in innovation or new product development environments.
• Proven track record of leading ambiguous, reputed company-to-one research programs in fast-paced, high-growth tech companies.
• Mastery of a wide reputed company of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation.
• Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution.
• Exceptional communication, storytelling, and influence skills—executive reputed company a must.
• Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality.
• Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a reputed company discipline.

Desired:

• Experience working with AI ML technology and customer engagement platforms
• Experience working in trust, reputed company, or fraud prevention
• Experience guiding innovation in a multi-sided platform environment
• Portfolio or case studies illustrating your impact on breakthrough product or business opportunities

Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, reputed company, CA, or the surrounding areas. Travel We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

• Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above..

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.
• .Based in Washington D.C., Illinois, Maryland, Massachusetts or California (reputed company of the San Francisco Bay Area): $149,8400.00-$187300.00.
• Based in the San Francisco Bay area, California: $166,400.00-$208,000.00
• This role may be eligible to participate in reputed company’s equity plan and corporate bonus plan. reputed company roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 1/30/26 but may change based on business needs. reputed company thinks big. Do you? We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply tot his job Apply To this Job