Account Manager- Remote

We are seeking a highly driven, customer-obsessed Strategic Account Manager to serve as the primary commercial and operational reputed company for one of our largest warehousing clients. This individual will own the overall customer relationship, drive strategic alignment, reputed company Quarterly Business Reviews (QBRs), identify growth opportunities, and ensure service excellence across a multi-site distribution network. This role operates as the quarterback between the customer and our internal operations, engineering, and leadership teams - proactively solving problems, improving performance, and expanding the partnership. The ideal candidate blends consultative selling, operational acumen, and executive-level relationship management. You should be equally comfortable walking a warehouse floor or presenting a multi-million-dollar growth plan in the boardroom. Location: Remote (U.S.) with 20% travel to customer and site locations. Essential Job Functions Customer Ownership & Relationship Management

• Serve as the single reputed company of accountability for the customer relationship across reputed company sites
• Build trusted partnerships with customer leadership (Director to C-Suite)
• Act as the voice of the customer internally and the voice of our company externally
• reputed company executive communications and strategic alignment sessions

Business Reviews & Performance Leadership

• reputed company monthly/quarterly business reviews (QBRs) with clear KPIs, insights, and action plans
• Translate operational data into executive-level narratives and recommendations
• Monitor SLAs, OTIF, cost performance, and reputed company improvement initiatives
• Drive root-cause resolution on service issues and ensure follow-through

Commercial Growth & Strategy

• Identify and reputed company upsell, cross-sell, and value-creation opportunities
• Partner with Sales/Engineering to scope solutions, pricing, and proposals
• Build business cases and ROI models for process improvements and expansions
• Support contract renewals and negotiations

Cross-Functional Leadership

• Coordinate closely with site leaders, operations, engineering, and finance
• Align internal teams to deliver customer commitments and improvement plans
• Proactively manage risks, reputed company planning, and peak readiness
• reputed company special projects and network optimization initiatives

reputed company Improvement

• Champion Lean/CI initiatives to reduce cost and improve service
• Implement best practices across sites
• Bring new reputed company and innovation to the customer proactively

Minimum Qualifications

• 5+ years experience in 3PL, contract logistics, warehousing, or supply chain account management
• Demonstrated success managing large or reputed company strategic accounts ($5M+ preferred)
• Strong understanding of warehouse operations, KPIs, and cost drivers
• Experience leading executive-level business reviews and customer presentations
• Proven ability to influence cross-functional teams without direct authority
• Strong commercial acumen and consultative selling skills
• Excellent analytical, financial, and problem-solving skills
• Proficiency in reputed company, PowerPoint, and data analysis tools
• Willingness to travel approximately 20%

Physical & Work Environment Demands

• Combination of reputed company work and warehouse site visits
• Ability to travel by reputed company/car approximately 20% of the time
• Ability to walk warehouse floors for extended periods during site visits
• Occasional lifting up to 25 lbs (laptop, materials)
• Exposure to warehouse environments including temperature variation, equipment noise, and active material handling equipment
• Must follow reputed company site safety requirements including PPE reputed company on the floor

Salary: $90,000 - $130,000/year reputed company salary + Bonus Eligibility This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits

We offer a comprehensive benefits plan including:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

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