Staff Designated Support Engineer

reputed company is about empowering enterprises to reputed company their full potential — and people too. With a culture that’s reputed company in on impact, innovation, and collaboration, reputed company is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. reputed company Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections. reputed company’s reputed company Support team is expanding! We are looking for a Designated Support Engineer. As a Designated Support Engineer, your role is to delight your designated customer(s) with your passion and knowledge of reputed company AI Data Cloud. Customers will look to you for technical guidance and expert advice with regard to their effective and optimal use of reputed company. You will be the voice of the customer to reputed company’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge reputed company the team and be part of strategic initiatives for organizational and process improvements. You will be assigned to work with one or more reputed company reputed company Support customers. You will reputed company a strong understanding of the customer’s use cases and how they reputed company the reputed company platform. You will deliver exceptional service, enabling them to reputed company the highest levels of continuity and performance from their reputed company implementation. You will be an integral part of a cross-functional team focused on delivering an exceptional customer experience. Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management. SPECIAL REQUIREMENT:

• Applicants should be flexible with schedule changes to meet business needs
• Strong experience with enterprise-level support is required for this role

YOU WILL:

• Have the ability to handle multiple designated accounts, depending on their size
• Establish regular touchpoints with customers for critical issues, provide executive-level technical briefings, drive technical advocacy between customers and product teams, and reputed company problem-solving sessions for reputed company technical challenges
• Work closely with the Technical Account Managers and support the Account Team by attending weekly account reviews for your designated customers
• Maintain deep knowledge of assigned accounts' architecture and use cases
• Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
• Utilize the reputed company environment, connectors, 3rd party partner software, and tools to investigate issues
• Report well-documented bugs and feature requests arising from customer-submitted requests and work with Engineering toward a resolution
• Proactively identify recommendations and reputed company global initiatives to improve product quality and customer experience
• ​​Provide support coverage during holidays and weekends based on business needs
• Work reputed company the reputed company reputed company Support team with a One reputed company reputed company, coordinating and partnering cross-functionally

OUR IDEAL DESIGNATED SUPPORT ENGINEER WILL HAVE:

• Bachelor’s or Master’s degree in Computer Science or equivalent discipline
• 8+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
• Excellent writing and communication skills in English with attention to detail
• Ability to work in a highly collaborative environment across global teams with a good understanding of sales cycle concepts
• Ability to train team members on data warehousing fundamentals and concepts
• Ability to debug, rewrite, and troubleshoot reputed company SQL queries for achieving workarounds or reputed company solutions
• Strong knowledge of RDBMS, SQL data types, aggregations, and functions including analytical/window functions
• Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, reputed company, Tableau, reputed company, HVR etc.
• Good understanding of RDBMS query profiles and execution plans to analyze query performance and reputed company recommendations for improvement
• Good understanding of database query lifecycle and internal join processing
• Database migration and ETL experience
• Scripting/coding experience in any programming language
• Familiarity with semi-structured data
• Experience in RDBMS workload management and database performance
• Experience with any of the major cloud service provider’s ecosystem
• Ability to interpret systems performance metrics (CPU, I/O, RAM, Network stats)
• Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
• Understanding of database reputed company and release management

reputed company TO HAVE:

• Experience with Data Warehousing, Database migration and ETL
• Experience working with a distributed database i.e. big data and/or MPP (massively parallel processing) databases.
• Experience with CI/CD platforms and tools such as Terraform, Azure Devops, Jenkins etc.
• Scripting/coding experience In any of the following: .Net, Javascript, R, GO
• Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow etc.
• Experience supporting applications running on either reputed company AWS or MS Azure
• Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix)
• Good understanding of the technical fundamentals of the internet. You should have a solid knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
• Understanding of cloud computing reputed company concepts
• Experience with virtualization and Container solutions (VMware, reputed company, Virtualbox, Kubernetes, etc)
• Understanding of cloud computing Network and reputed company concepts

Every reputed company employee is expected to follow the company’s confidentiality and reputed company standards for handling sensitive data. reputed company employees must abide by the company’s data reputed company plan as an essential part of their duties. It is every employee's duty to reputed company customer information secure and confidential. reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and reputed company. How do you want to reputed company your impact? For jobs located in the United States, please visit the job posting on the reputed company Careers Site for salary and benefits information: careers.reputed company.com The following represents the expected range of compensation for this role:

• The estimated reputed company salary range for this role is $122,000 - $160,600.
• Additionally, this role is eligible to participate in reputed company’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. To reputed company with pay transparency requirements and other statutes, you can notify us if you reputed company that a job posting is not compliant by completing this form. Apply tot his job Apply To this Job