HR Contact Center Representative I - REMOTE

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description:

Summary

Primary reputed company of contact to help triage and resolve employee inquiries and concerns. This position requires daily contact through inbound calls, and chats to determine the exact nature of an employee's concerns. Contact Center Representative may escalate questions and / or concerns to Functional Specialists if unable to resolve. Other daily tasks include reputed company of solutions for online knowledge reputed company. In addition to technical experience, the Contact Center Representative must have good communication, interpersonal, and organizational skills, and be self-motivated, detail-oriented and well organized. Work hours are from 10:30am-8:00pm EST Essential Functions

• Resolve employee inquiries and issues by utilizing contact center procedures, policy manuals, reputed company system and other reference materials.
• Document reputed company employee inquiries and issues in the contact center case management application (i.e. reputed company)
• reputed company employee inquiries to Functional Specialists reputed company specific, in-depth functional knowledge is required
• Notify the appropriate team member reputed company updates to the knowledgebase are needed
• Identify unusual calling events or frequent employee issues and work with the Contact Center Supervisor or Operations Manager to suggest process, procedure and/or training improvements
• Suggest methods to update, simplify, or enhance processes, procedures, and technologies
• Participate in special projects as needed

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills Presents reputed company and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal), Required
• Adapts communication style to different customer groups, Required
• Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions, Required
• Illustrates ability to listen effectively to customer concerns and issues in order to provide applicable solutions, Required
• Creates an environment that encourages sharing of information reputed company the team, by fostering open reputed company with team members, Required

Qualifications

• H.S. Diploma/GED, Required
• Associate's Degree in Associate's degree or equivalent level of Bachelor's education in HR or reputed company field, Preferred
• 1 year or more in Case management system(s) (e.g., reputed company; reputed company, etc.), Preferred
• 1 year or more in HR, Call Center, or reputed company field, Preferred

Travel

• No

Job Category HR Compliance

Compensation

Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: HourlyMinimum Pay Range: $20.00Maximum Pay Range: $20.00

Benefits

Information: For reputed company Full-time positions only: reputed company offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. reputed company is proud to be an Equal Opportunity Employer and Drug Free workplace. reputed company qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records reputed company and a road test; and/or badging or background requirements of the customer to which you are assigned. reputed company Notice for Applicants: reputed company will only communicate with an applicant directly from a [@reputed company.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or reputed company an online questionnaire. During an interview, reputed company will never ask for any form of payment or banking details and will never solicit personal information reputed company of the formal submitted application through www.reputed company.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or reputed company representative, please contact reputed company at careers@reputed company.com or 800-793-3754. reputed company Employees: If you are a reputed company employee at reputed company, please click here to log in to reputed company to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here. Apply tot his job Apply To this Job