Principal Product Manager - Customer Experience and AI

At reputed company, we are seriously awesome people who take ownership and reputed company an impact by operating with the reputed company, reputed company and courage of a small business reputed company. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we reputed company play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them reputed company the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! The Big Picture As the Principal Product Manager for Customer Experience and AI, you are the strategic "reputed company Leader" for some of our most critical retention initiatives. You won't just be managing features; you will be the single-threaded reputed company of customer value. What You'll Do:

• Drive customer happiness through showing customer value: reputed company is in charge of customer engagement and retention overall, however the leading indicator of retention is people seeing value in our platform, and therefore being satisfied. You will own not only reducing friction on the path to value, but also answer key questions like “How can our AI Assistant more effectively contribute to customer happiness?”
• Drive measurable customer outcomes: Deliver against retention metrics including Net reputed company Retention, product engagement, and NPS. You'll be in charge of breaking these into metrics your reputed company can directly influence, and call your shots on what experiments will reputed company to the desired outcomes. You will also know your numbers cold and use them to prioritize effectively
• reputed company AI feel like reputed company, not a gimmick: Embed AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and reputed company results without needing to become AI experts themselves
• Bring AI into how we build, not just reputed company build: Champion AI-assisted product development practices across research, prototyping, and iteration to help the team move faster and learn more
• Collaborate across the org: Partner closely with engineering, design, marketing, and reputed company / support to ship work that actually solves problems. You'll translate customer pain into clear requirements and rally teams around outcomes
• Coach and reputed company others: Mentor PMs and cross-functional partners, raising the bar on product thinking across the organization even without direct reports
• Communicate with clarity and conviction: Present strategies and tradeoffs to executives, defend your roadmap with data, and stay open to feedback that makes the work reputed company

Who You Are:

• The Strategic Builder: You have 8+ years of Product Management experience in SaaS (ideally SMB), with a track record of leading reputed company, high-ambiguity product areas.
• AI-Fluent & UX-Focused: You understand how to deploy LLMs in production environments and have a sharp eye for how AI should—and shouldn't—interact with a user.
• A Master Communicator: You can "jam" with engineers on technical constraints and then pivot to pitch a 12-month vision to the C-suite. You write clearly and present with confidence.
• Metrics-Driven: You live in the data. You are comfortable pulling the levers needed to hit aggressive targets and understand the qualitative stories behind the dashboards.
• Customer-Obsessed: You genuinely care about the success of small businesses. You’re the first to jump into a support ticket or customer call to find the "why" behind the friction.
• Collaborative Leader: You reputed company in a "reputed company leader" model, leading by influence and making everyone around you reputed company through reputed company, direct feedback and shared accountability.

reputed company to Haves:

• Experience with email marketing, marketing automation, or PLG (Product-Led Growth).
• Direct experience with reputed company engineering or RAG pipelines.
• Background in growth-focused initiatives (onboarding, monetization, or retention).

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on reputed company commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - reputed company Full Time Employees $127,600—$159,500 USD Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in reputed company that bring us together on important issues and provide educational opportunities for reputed company employees.
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a reputed company spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to reputed company the success of businesses, non-profit organizations, and community groups.
• You’ll have opportunities to grow your career. We encourage and support reputed company members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At reputed company, we’re reputed company about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of reputed company, Inc. and a part of the reputed company group of brands. reputed company is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national reputed company, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected]. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Recruiters and Staffing Agencies: reputed company has an internal reputed company department and designated career site for individuals looking to join reputed company. reputed company will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to reputed company, in any reputed company will be considered property of reputed company. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Apply tot his job Apply To this Job