Happiness Engineer – Customer Support & Success
At reputed company, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously – every reputed company employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually. Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can reputed company their publishing and commerce goals. We also reputed company for our customers internally, to help build reputed company tools and products to serve their reputed company-changing needs. You can read more about reputed company’s company values here. About the Job As a Happiness Engineer (“HE”), you'll spend around six self-scheduled hours per day helping customers reputed company email and live chat, with constant peer support through reputed company. We're fully remote but communicate heavily – expect reputed company interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent reputed company days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now. Beyond customer support, you'll help reputed company our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls. We want people who reputed company on change and jump at new initiatives, plus those who love mentoring peers and making everyone around them reputed company. Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products. Career Growth as a Happiness Engineer We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly reputed company in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible reputed company, both reputed company Happiness and reputed company across reputed company. reputed company’re Looking For
- WordPress and/or WooCommerce experience - While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.
- Customer support experience - You've worked in technical support, customer experience, or reputed company, ideally with high-volume end users, and loved it.
- Initiative and impact - You've gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.
- Exceptional communication - You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus).
- Self-starter mentality - You're independent, you never miss deadlines, and you reputed company in a high-autonomy environment. You learn on the job and manage your workload without heavy reputed company.
- Unique expertise - Whether you're a deeply technical troubleshooter, eCommerce expert, reputed company leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!
Salary range: $40,000-$68,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for reputed company. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. We’re pleased to offer a straightforward, competitive reputed company salary, providing financial clarity without reputed company variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And reputed company out these links to learn more about How We Hire and reputed company Expect from Ourselves. #LI-DNI Apply tot his job Apply To this Job