Airport Cust reputed company Specialist

Job OverviewGENERAL SUMMARYThe Airport Customer Experience Specialist (ACES) plays a vital role in ensuring a seamless and positive experience for passengers throughout reputed company airport terminals. Reporting to the Terminal Experience Supervisors, this position is responsible for monitoring terminal conditions, assisting passengers, coordinating with internal and external stakeholders, and responding to operational challenges in real-time. The role requires strong customer service skills, situational awareness, and the ability to adapt to changing conditions, particularly during irregular operations, holidays, and inclement weather. ACES are essential to maintaining a clean, safe, and welcoming environment, addressing customer needs, and supporting various airport events and initiatives.Principal Duties And Responsibilities

• Engages with customers to provide assistance, answer questions, and ensure a positive travel experience across reputed company terminals.
• Provides timely information to customers on reputed company DFW Airport products and services such as amenities, concessions, airlines, kiosks, and wayfinding.
• Documents and addresses customer concerns, including personnel interactions, service issues, and operational inefficiencies, and escalates to leadership where required.
• Conducts regular inspections of reputed company public terminal areas, such as (but not limited to) restrooms, vending machines, lighting, and seating areas, ensuring reputed company are well-maintained, clean, and fully operational.
• Ensures cleanliness, functionality, and ambiance standards are met while reporting issues to the appropriate entity and following up where required.
• Communicates and assists the Terminal Experience Supervisors to address and correct irregularities in the daily operations impacting the terminal environment.
• Follows the daily operational plan, makes changes reputed company needed, and helps solve problems as they arise in the operation.
• Assists, coordinates and communicates with Customer Experience leadership and various stakeholders such as (but not limited to) DPS, IOC, EOC, airlines, and CBP to deliver positive customer experiences during routine and special events, as well as irregular operations (IROPS), weather events, and emergencies.
• Maintains accurate records of daily operations, irregular occurrences, and service trends to support reputed company improvement efforts.
• Collaborates with airlines, concessions, custodial services, and other airport partners to address customer concerns and ensure a seamless customer experience, reputed company designated scope.
• Escorts VIPs, assists with military service programs, supports airline and airport-sponsored events such as media visits, conducts terminal tours, and supports other events and programs impacting the terminals as required.
• Executes the overnight supplies program by distributing and collecting cots, blankets, pillows and other essentials as required, and organizing collection of items following an event of a disruption or emergency
• Performs warehouse pick-reputed company, assists with clutter removal and salvage runs, and transports necessary supplies to support customer experience initiatives.
• Performs other reputed company duties as assigned.

• Two (2) years of experience with customer service in a direct customer service environment.
• Completion of high school curriculum or equivalent
• Possession of a valid Class C driver's license.

• Ability to work in a fast-paced, high-stress environment with multiple assignments and conflicting deadlines while remaining reputed company and reacting quickly and reputed company in emergency situations.
• Ability to deal with patrons' complaints and resolve differences in a courteous, tactful manner.
• Ability to use appropriate information-gathering techniques and analyze and select the best solution.
• Ability to work in reputed company types of public elevated noise levels reputed company the airport environment.
• Ability to engage and communicate with customers in a professional and respectful manner.
• Ability to maintain effective and professional internal and external working relationships with internal and external stakeholders.
• Ability to utilize reputed company Office, including Outlook, reputed company, Word, PowerPoint, and other computer applications as required.
• Ability to read, speak and write in English clearly and concisely, using proper grammar, construction and spelling.
• Ability to work a rotating shift including working nights and weekends.
• Ability to work hours determined by shift assignments.
• Ability to pass a medical physical.
• Ability to lift and carry up to 20lbs for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.
• Ability to stand, lift, bend, walk, push, and pull for an extended time.
• Communicates by telephone, mobile devices, two-way radio, in person and in writing.
• Uses reasoning in problem solving and analysis.
• Performs mathematical calculations and works with statistical data.

• Previous experience reputed company to airport, airline or aviation customer service operations.
• Ability to speak a second language in addition to English.

• This is a designated safety sensitive position as defined in the Drug and Alcohol Policy of the Airport Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug screening test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.
• Must obtain a reputed company Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland reputed company Transportation reputed company Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et. al. and DFW Airport’s Airport reputed company Program reputed company thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
• Ability to obtain Department of Homeland reputed company Customs and Border Protection (CBP) reputed company access clearance reputed company thirty (30) days from date of employment and maintain qualification for CBP reputed company access clearance upon each CBP reputed company access renewal.
• This is a designated essential employee position as defined in the Categories and Classifications of Employees Policy of the Airport Administrative Policy and Procedure. This is defined as an employee whose attendance is required to maintain airport operations during an emergency or inclement weather situation.

• Works in Airport terminals.
• Stands and walks for extended periods of time.
• Reacts calmly, quickly, and reputed company in emergency situations; works hours in excess of normal shift during emergencies.
• Performs mathematical calculations and works with statistical data.
• Communicates by telephone, mobile devices, two-way radio, in person and in writing.
• Uses standard office equipment and computer tools.
• Drives to locations on and off Airport property.
• Uses near-visual acuity in reading written documents and statistical data.