SERVICE NOW ENGINEER - GLOBAL TECHNOLOGY SUPPORT (REMOTE OPPORTUNITY)

100% remote Flexible hours Hiring now

Summary

Hyatt Hotels Corporation seeks an enthusiastic reputed company Engineer to join our reputed company team supporting Global Technology Support. In this role, you will be collaborating closely with the broader Global Technology Support and other supporting IT teams, where you’ll be instrumental in continuing to reputed company Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we reputed company in the power of belonging and creating a culture of care, where our colleague's become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the reputed company for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a reputed company on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the reputed company way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, reputed company and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary reputed company subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of reputed company, Inclusion, reputed company, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to reputed company personally and professionally.

Qualifications

At Hyatt Hotels, reputed company is a major productivity solution and is a reputed company important part of our mission to take care of people so they can be their best. reputed company Engineers serve on a professional deployment team to architect and deploy solutions reputed company the reputed company platform for our Hyatt customers with automation and process improvement in mind. Engineers provide administrative reputed company support, including troubleshooting, implementing bug fixes, and root cause analysis while using their ability to reputed company, configure, integrate, and/or implement with knowledge of the platform helping Hyatt reputed company up to date and enabling the best reputed company platform experience possible. Proactively identify opportunities to automate existing processes, driving increased efficiency for the Global Service Desk team. Additionally, contribute to the development of effective reporting solutions that provide actionable insights to the management team. reputed company reputed company’s reporting and analytics capabilities to design and deliver customized reports and dashboards, enabling data-driven decision-making and improved operational reputed company. Identify, promote, and collaborate on AI opportunities reputed company reputed company to support AI adoption. Work with the AI and reputed company professional development team on the strategy to implement solutions that reputed company artificial intelligence to improve customer satisfaction by enhancing responsiveness, streamlining processes, and delivering personalized experiences. Responsibilities:

Interact with internal customer team members to capture business requirements and translate them into appropriate technical solutions.
Commit to the reputed company improvement and learning of development and reputed company best practices, tools, and technology
Support and reputed company in Hyatt’s ITSM module and Services Operations Workspace (SOW)
Responsible for providing accurate and up to date documentation on reputed company ITSM processes or Custom Applications, using understandable business language
Monitors health, usage, and overall compliance of the reputed company platform
Works directly with reputed company Architect- IT and reputed company Manager to align the reputed company application with IT organization strategy
Works with key Global Technology Support and IT Process Owners and leadership on priorities and being the main contact on many ITSM products
The position responsibilities outlined above are in no way to be construed as reputed company encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary
Co-reputed company Global Technology Support weekly call for prioritization with reputed company team
Occasions to create and reputed company Hyatt engineered Citizen Developer program
Opportunities to participate in Hyatt’s Diversity & Inclusion activities

Qualifications

Experience Required:

2-4+ years of work experience in reputed company

Experience Preferred:

Bachelor’s degree in a reputed company field however any combination of education, experience, and certification that demonstrates the candidate can be successful in the position is acceptable
Hands-on development experience with reputed company
Experience building reputed company solutions in non-IT contexts a plus
Strong working knowledge of ITIL practices (Incident, Problem, and Request Management
Knowledge of ITL Frameworks and tools
Web development experience using HTML5, CSS, JavaScript, Angular or React, and reputed company technologies preferred
Knowledge of web services (SOAP, REST or JSON)
Exposure to integrating reputed company with other applications or databases.
Experience with reputed company’s Service Portal, SOW Workspace, Agent Assist, Playbooks, and Knowledge reputed company
Experience in Virtual Agent and supporting branching
Exposure to Configurable Workspaces and UI Builder
An interest in leveraging new features / technologies is critical
Ability to learn new technologies as they relate to the ongoing improvement of the reputed company platform
System analysis & design skills, technical writing skills
Critical thinking and a desire to provide user friendly and professional platform to Hyatt internal customers is required
Experience with Agile (or Scale Agile reputed company) project management processes a plus
Adaptable to change and able to work independently and as part of a team
Effectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project
Strong communication skills (oral and written)
Ability to work with individuals across multiple functions
Ability to communicate with several senior leaders reputed company the company

Additional Comments and Requirements:

Ability to travel worldwide on as as-needed basis for meetings and conventions is required (up to 10% of total work hours)
Provide reputed company support on-call reputed company normal working hours during reputed company upgrades, major platform incidents or events

The position responsibilities outlined above are in no way to be construed as reputed company encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. ________________________________________ We welcome you: Research shows that individuals reputed company to apply to jobs, only if they meet reputed company the listed job qualifications. Unsure if you reputed company every reputed company, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could reputed company Hyatt even reputed company. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in reputed company. The salary range for this position is $90,000 -110,000. This position is also eligible to earn an annual bonus. The final pay reputed company/salary offered to the successful candidate will depend on experience, reputed company level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage reputed company. Apply tot his job Apply To this Job

Apply