[Hiring] Senior Community Manager, Physician Community @Sermo

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sermo is seeking an experienced, proactive Senior Community Manager to help lead and grow our physician community. In this highly visible role, you’ll co-own engagement, retention, and contributor growth across one of the world’s largest online physician networks. You’ll blend strategy with execution—designing scalable member experiences, leading contributor programs, and partnering closely with Product, Growth, Lifecycle, and Research to deliver meaningful value for clinicians and measurable impact for the business. You’ll work alongside a Director and Community Managers to evolve our community from program-based operations into a systems-driven growth engine.

Key Responsibilities

• Co-own physician engagement, retention, and contributor growth
• Design and manage onboarding and re-engagement journeys
• Lead physician events, cohorts, and experiential programs
• Partner with Community Manager on content strategy and member relationships
• Own and efficiently manage contributor programs (Community Advisory Board, Creator Program, Medical Advisory Board)
• Pilot and scale digital and in-person member experiences that provide value and cultivate meaningful connections
• Build pipelines for high-value physician participation
• Design recognition frameworks and repeatable experience playbooks
• Partner with Product to translate physician insights into roadmap input
• Collaborate with Lifecycle on segmentation and email strategy
• Work with Growth to optimize acquisition-to-engagement funnels
• Deliver regular insight and performance readouts to leadership
• Mentor junior community team members
• Help operationalize processes and raise execution quality
• Foster a collaborative environment across Community and Growth marketing teams, sharing best practices for other community managers to adopt and adapt accordingly
• Contribute to hiring and onboarding as the team scales
• Drive testing of new community features, tools, and initiatives, ensuring they meet physician members’ needs while achieving company goals
• Analyze results and translate community feedback into actionable insights and recommendations for future improvements
• Report on community KPIs and member sentiment; make actionable recommendations based on these data points
• Use data to continuously refine community strategy and performance

Qualifications

• 6–10 years experience in community, growth, product marketing, or member experience (healthcare strongly preferred)
• Experience working with professional or healthcare audiences
• Proven ability to own outcomes—not just run programs
• Strong strategic thinking paired with operational excellence
• Excellent stakeholder management and communication skills
• Comfortable building systems in ambiguous environments
• Demonstrated experience scaling community initiatives from 1 to n
• Familiarity with community KPIs and data-driven decision making
• Track record of carrying projects through from concept to execution
• Understanding of healthcare community needs and challenges
• Proven people leadership and collaborative mindset
• Strong project management and organizational skills
• Passion for building communities that deliver real member value
• Growth mindset and ability to work independently

Benefits

• Competitive salary and comprehensive benefits package
• Remote flexibility with a supportive, mission-driven team
• A unique opportunity to shape a global physician community and make a significant impact on healthcare leaders
• Opportunities for professional growth and career advancement within a leading healthcare technology company

What Success Looks Like

• Increased physician participation and retention
• A growing, engaged pool of physician contributors
• Clear, measurable onboarding journeys
• Events and programs operating on repeatable systems
• Strong cross-functional alignment and visibility into community impact

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