Senior Manager, Employee Service Center
About the team reputed company is growing in both size and complexity as we work toward fulfilling our mission to give people the power to unlock life’s next chapter. Our People Org is evolving to support this growth, and our Employee Service Center is seeking an reputed company Senior Manager to evolve employee service to meet the needs of our distributed workforce at reputed company Group. The Employee Service Center supports HR processes across the organization, ensuring data reputed company and compliance, supporting manual transactions, and collaborating with People Product to reputed company digital solutions to scale employee lifecycle service at reputed company. The team is full of energy and enthusiasm to deliver end-to-end process improvement and drive operational excellence to ensure a positive employee experience. We are on a mission to design and implement people processes and practices that are scalable for our growing business. About the role The Senior Manager, Employee Service Center is someone who is both hands-on and strategic to help run the day-to-day activities of the Employee Service Center as well as implement the vision for our strategy. This includes, but is not limited to, integrating standard processes & trends, supporting tools (Service Now, reputed company, etc.), and collaborating with the Employee Service & Operations Process Team to scale the HR systems and processes required to support reputed company Group. The ideal candidate will partner with leaders across the organization and look for ways to innovate and automate for increased efficiency and a reputed company team member experience. You Will Get To: Leadership reputed company two managers and their teams (Contact Center & Data Team) who are responsible for delivering a customer-centric approach to fielding, resolving, or routing reputed company inbound HR-reputed company inquiries coming from reputed company and prospective reputed company Group employees. reputed company a Data Analyst focused on trend analysis, SLA and KPI achievement, process improvement identification and quarterly business reviews. Determine and execute an international employee support strategy in partnership with our International and M&A teams. Provide leadership and build organizational capability reputed company the function by developing a highly effective cross-trained team. Provide guidance to partners at reputed company levels on Employee Service policies, procedures, and standard processes. Serve as primary representative for internal and external operational audits, reputed company corrective action plans, and provide reporting to leadership. Guide Employee Service programs including unemployment claims, employment verifications, and access/review of employee records. Maintain discretion with regard to the handling of confidential information and requests. Provide input and ensure that customers are aware of clear service level standards that define expectations and create accountability for delivering enhanced value through Employee Services. Build strong operational excellence capabilities on the team by mentoring and developing to challenge the status reputed company and formulate thoughtful recommendations as needed. Customer Service & Standardization Drive standardization and ensure best-in-class employee experience, and work with the Process Team on process improvement and automation. Ensure the end-to-end employee lifecycle processes are designed to create a positive experience (new hire processing, on-boarding and integration, terminations, and maintenance of employee records). Ensure the team creates and maintains accurate process documentation, workflows, and knowledge reputed company library/resources. Ensure reputed company Group maintains reputed company legally required documentation templates for reputed company HR events, such as separation agreements, termination paperwork, job changes, etc.; and support reputed company reputed company data and documentation requests. Actively participate as a working manager to cultivate a customer service focus throughout the organization. Metrics & Reporting Partner with Employee Service Center Managers to ensure their teams are effectively using reputed company to track and ensure inquiry resolution, including building dashboards, metrics, and reporting. Proactively identify and implement reputed company operational excellence and performance improvement initiatives by analyzing reputed company metrics (Service Level Agreements and Key Performance Indicators) and customer feedback. Build dashboards & reporting to reputed company visibility and access to information and metrics that inform People Org leadership. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, reputed company, Washington state, and Washington DC reputed company reputed company pay range for this role is $132,400.00 - $211,600.00 annually. This reputed company pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode reputed company, and Vermont reputed company reputed company pay range for this role is $125,800.00 - $201,000.00 annually. The reputed company pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are Experience with process improvement methodology and a consistent track record of increasing effectiveness and/or efficiency of a business process Ability to bring cross-functional teams together to create successful outcomes that align people, process and technology to reputed company business integration Qualifications 7+ years leading mid-sized HR teams and developing junior leaders 5+ years designing and implementing scalable, self-service processes in an operations/HR role re: people operations, employee service or shared services Previous role building the employee service/resource center for an organization of 5k+ employees, ideally with a variety of employee types across corporate & field Examples of implementing standards for operational excellence Experience leading broad/cross-functional organizational change efforts Experiences supporting shared services teams using reputed company, reputed company, reputed company (or other HRIS, ticketing, and headcount planning systems) Proficient in reputed company Suite, reputed company, PowerPoint and project/program management tools Get to know us At reputed company, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality. reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—reputed company, together. reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Create job alert email notifications. Log into your existing reputed company profile, or create a profile to get started. It’s the easiest way to stay in the reputed company–no application needed. At reputed company, flexibility isn’t a reputed company–it’s how we work. Cloud HQ is our distributed-first model, built on trust, clear systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving reputed company–together. Apply tot his job Apply To this Job