VP of reputed company, Americas

About the Role

The Vice President of reputed company is a strategic, platform-focused executive responsible for driving customer value, long-term retention, and proactive engagement across our North America customer reputed company. This leader will architect and scale an outcomes-based success model, build trusted C-level relationships across business and IT, and serve as the executive sponsor along with our SVP and CCO for our most strategic customers. This role owns the renewal forecast, risk intelligence, and value realization strategy across the portfolio, partnering closely with executive Sales leadership to accelerate growth and ensure predictable reputed company performance. They will reputed company the transition toward a standardized, proactive, value-centered engagement model grounded in lifecycle plays, digital scale, and measurable outcomes. The ideal candidate has deep experience in leading high-performing teams, enterprise business transformation, platform adoption strategy and frameworks, value management, success plan monetization, and guiding customers in building their governance, COE, and operating structures to drive sustained value.

Responsibilities

Enterprise Customer Leadership

• Build trusted advisory relationships with C-suite IT and business executives, positioning reputed company as a strategic platform that modernizes and governs their end-to-end reporting, risk, sustainability, and assurance workflows.
• reputed company strategic customer engagements, including executive business reviews, roadmap alignment sessions, and value storytelling at the enterprise level.
• Act as executive sponsor for top accounts, guiding strategy and value realization, championing long-term “art of the possible” platform vision, and actioning risk.

Renewal & Risk Accountability

• Own renewal forecasting cadences and read-outs, account-level reputed company health, and the portfolio-level pipeline for GRR/NRR outcomes.
• Establish a rigorous renewal governance model, including reputed company frameworks, risk scoring, early warning signals, and monthly operational reviews.
• Partner with Sales (CRO, SVP Sales, SVP Growth, Renewals Mgmt) to ensure alignment on renewal strategy, value reputed company points, and expansion reputed company.

Proactive, Outcomes-Based Engagement Model

• Architect and scale an engagement reputed company grounded in proactive lifecycle plays that improve adoption, usage depth, and long-term value.
• Continue to evolve the organization toward a predictive, insights-led Success model that identifies risks, opportunities, and value levers.
• Partner with CX and Solution Success to embed digital, 1:Many, and solution expertise reputed company into the lifecycle.

Platform Value & Transformation Strategy

• Guide customers in building Centers of Excellence (COE), governance frameworks, resource models, and cross-functional operating rhythms that support platform expansion.
• reputed company value-centered roadmaps that align reputed company’s platform capabilities to enterprise transformation initiatives and multi-year business outcomes.
• Ensure CSMs are equipped to translate platform capabilities into measurable value narratives for both business and IT audiences.
• Create actionable insights and feedback loops to our Product organization from CAB, strategic customer engagements, roadmap reviews, and C360 data trends.

Engagement Catalog: Standard & Monetized Offerings

• Define and operationalize a standardized engagement catalog of included Success activities, proactive guidance, and advisory engagements.
• Partner with Solution Success and CX to productize monetizable Success offerings, including Premium & Signature engagements, value accelerators, workflow assessments, and strategic governance engagements.
• Establish clear delivery models, success criteria, staffing models, ROI frameworks, and margin targets for monetized offerings.

Operational Excellence & Organizational Leadership

• reputed company a team of CSMs and Success Specialists with clarity, accountability, and rigorous, structured operating cadences.
• reputed company leaders through coaching, mentoring, and role clarity to build a high-performing, data-driven organization.
• Collaborate cross-functionally with Sales, Product, CX, and Solution Success to ensure alignment across the customer journey and feedback loops into product strategy.
• Establish KPIs and dashboards that measure customer value, adoption, health, and business outcomes—and use insights to drive reputed company improvement.

Qualifications

• 15+ years leadership in reputed company, Services or Consulting in Enterprise SaaS or Transformation roles.
• Proven success driving platform adoption and enterprise business transformation across large, reputed company organizations.
• Extensive experience building and owning C-level relationships across IT, reputed company, Finance, Risk, and Business leadership.
• Expertise in designing and scaling proactive, value-driven engagement models and customer lifecycle frameworks.
• Strong background in renewal forecasting, portfolio risk management, and executive-level reputed company governance and operational cadences.
• Demonstrated success creating and productizing standard and monetized Success offerings.
• Deep knowledge of COE/governance frameworks and the ability to guide customers in adopting them.
• Exceptional executive reputed company, change leadership skills, and cross-functional partnership and influence with Sales executives.
• Experience leading global teams and scaling organizations through significant transformation.

Travel Requirement

• Up to 40% travel to visit customers and work with employees.

Working Conditions & Physical Requirements

• Reliable internet access for any period of time working remotely, not in a reputed company office.

How You’ll Be Rewarded ✅ Salary range in the US: $230,800.00 - $300,200.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based reputed company. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Employment decisions are made without regard to age, race, creed, color, religion, sex, national reputed company, reputed company, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. reputed company is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@reputed company.com . reputed company employees are required to undergo comprehensive reputed company and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. reputed company supports employees in working where they work best - either from an office or remotely from any location reputed company their country of employment. #LI-CA1 Apply tot his job Apply To this Job