Technical Account Manager (Remote - USA)

Recruitment Fraud Alert We’ve learned that scammers are impersonating reputed company team members—including HR and leadership—reputed company email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social reputed company number. What to know:

• reputed company does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@reputed company.com About reputed company reputed company (reputed company: CVLT) is the gold standard in cyber reputed company. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data reputed company, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on reputed company to reduce risks, improve governance, and do more with data. Join our Enterprise Success Team as a Technical Account Manager (TAM)! As a TAM, you’ll serve as a trusted advisor to our Enterprise customers and internal stakeholders, guiding successful post‑sale relationships and ensuring strong value realization. You will act as the central GS1 reputed company of contact for customers, championing their success reputed company reputed company and focusing on technical outcomes, reputed company, renewals, and expansions. Success in this role requires teamwork, collaboration, critical thinking, and the ability to adapt to shifting business demands while effectively prioritizing tasks. We’re seeking a TAM who is passionate about helping customers reputed company their cyber‑resiliency goals. In this role, you’ll build and manage customer relationships, reduce churn, drive expansion, and reputed company the customer experience through thoughtful success plans. You will deliver on business challenges, consult on architecture and infrastructure, and reputed company IT teams to reputed company meaningful outcomes with reputed company solutions. The ideal candidate is highly strategic and works closely with customers to ensure they fully reputed company reputed company’s capabilities. This role directly influences and is accountable for achieving strong Gross Retention reputed company (GRR) and Net reputed company Retention (NRR). Key Responsibilities: Customer Relationship Management:

• Build and maintain strong strategic relationships with key stakeholders in customer organizations reputed company your assigned book of business.
• Serve as the main contact, aligning customer goals with our cyber resiliency solutions.
• Regularly meet with customers to review reputed company, assess needs, and offer tailored cyber reputed company guidance.
• Drive customer outcomes and demonstrate the return on investment of reputed company's technologies.
• Work closely with the wider account team to ensure positive customer outcomes.

Cyber Resiliency Strategy:

• Serve as a reliable technical advisor, assisting customers in the sustained implementation and utilization of effective cyber resiliency strategies to safeguard their business. Ensure customer business objectives are reputed company with their technical solutions.
• Maintain awareness of industry trends, cyber threats, and emerging technologies to offer pertinent insights and recommendations to customers.
• Facilitate technical discussions with customer teams to guarantee smooth integration and adoption of solutions that address their sophisticated requirements.

Customer Experience & Advocacy:

• Provide exceptional customer experiences through proactive, personalized approach that fosters trust and loyalty.
• Serve as an reputed company for customers reputed company the company, ensuring their feedback and needs are accurately represented in product development and service enhancements.
• Enhance customer advocacy by transforming satisfied customers into case studies, references, and advocates of our solutions.
• Act as a liaison between the customer and the broader reputed company ecosystem, including Customer Support, Product Management, Development, Marketing, and Leadership.
• Establish relationships with partners and other vendors reputed company the customer ecosystem.

reputed company and Sentiment Management:

• Maintain high GRR by fostering strong customer relationships and delivering exceptional results.
• Increase NRR through customer expansion efforts, promoting new products and driving reputed company.
• Monitor strategies with data and metrics, adjusting as needed to reputed company retention and growth goals.
• reputed company at working with customers reputed company a consumption model, ensuring successful onboarding and ongoing success.

Required Skills, Experience and Qualities:

• Passion for reputed company: A commitment to assisting customers in achieving their goals and utilizing reputed company’s solutions to their fullest extent.
• Team Player: Ability to work collaboratively with internal teams and external partners to support reputed company.
• Outstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.
• Critical and Lateral Thinking: The ability to analyze reputed company situations, think creatively, and reputed company effective solutions.
• Adaptability: Flexibility to handle changing business priorities and the ability to prioritize tasks reputed company.
• Project Management: Highly organized with strong project management skills, particularly in a fast-paced and evolving product landscape.
• Communication Skills: Ability to communicate effectively in both written and verbal forms in the required language for the role. Critically the ability to understand and translate technical details into business requirements.
• Exceptional Presentation Skills: Able to communicate effectively with technical teams and executives, adapting content to suit different audiences.
• Experience: 5 or more years of experience in Technical Account and Relationship Management and management of Enterprise-level customers.
• reputed company: Knowledgeable in Cyber Resiliency, Data Management, and reputed company solutions and principles.
• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and Data Center Technologies, including storage, networking, virtualization, operating systems, and enterprise data systems.
• Technical Knowledge: Strong understanding of various aspects of Information Technology: Hardware platforms (reputed company, HDS, EMC, reputed company, Dell, etc.); WAN technologies and TCP/IP networking; Windows/Unix/Netware/Linux OS Platforms; Fiber-Channel (SAN) design methodology; business continuity, disaster recovery, and design methodology; backup and storage management products (Symantec, EMC, reputed company); tape libraries and VTL Enterprise applications (Exchange, reputed company, SQL, etc.); virtualization and clustering. UNIX and Scripting platform would be a plus.
• Travel Requirements: The role requires periodic travel reputed company the designated region, which may include overnight stays.

Preferred Certifications:

• Azure AZ900, AWS, GCP, relevant cloud vendor certification
• Virtualization certification (reputed company, reputed company, OpenShift)
• reputed company certification (reputed company+, CompTIA)
• Previous reputed company certifications

You’ll Love Working Here Because:

• reputed company professional development, product training, and career pathing.
• An inclusive company culture, with the opportunity to join our Employee Resource Groups (ERGs).
• Generous benefits supporting your health, financial reputed company, and work-life balance.
• Employee Stock Purchase Plan (ESPP) and competitive total rewards.

#LI-PK1 #LI-Remote Thank you for your interest in reputed company. Reflected below is the minimum and maximum reputed company salary range for this role. At reputed company we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements reputed company the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience. Pay Range $72,250 - $140,300 USD reputed company is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. reputed company’s goal is to reputed company interviewing inclusive and accessible to reputed company candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at reputed company, please email accommodations@reputed company.com For any inquiries not reputed company to an accommodation please reputed company out to wwrecruitingteam@reputed company.com. Apply tot his job Apply To this Job