Principal Technology Consultant, CRM and Customer Workflows (Sec Remote / Telecommute Jobs

Company Description

It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today - reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

The Team The Expert Services team at reputed company works with customers to help them reputed company their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the reputed company platform by getting them to see the value of their reputed company investment. The Role The Principal Technical Consultant, CRM and Customer Workflows is a technical expert as of a customer engagement team - consulting with customers and configuring the reputed company Customer Workflow products based on configuration best practices - reputed company with the goal of accelerating and driving customer business outcomes. What you get to do in this role:

• Educate others about the reputed company platform by creating white papers and other materials that can be shared with our reputed company community
• Be the technical expert on the reputed company platform, while advising customers on leveraging configurations vs. Customizations
• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of reputed company/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers on ways they can reputed company the reputed company platform to transform their reputed company processes
• reputed company customer design workshops focused on reputed company Platform and Customer and Industry Workflow Solution technology
• Guiding customers through the reputed company capabilities during different parts of the engagement; knowledge transfers, process documentation, reputed company of concepts, architectural documentation.
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides reputed company reputed company/training for the customer's future system administrators throughout the engagement
• reputed company the role as a technical development reputed company and be responsible process the development process for partner resources (onshore and offshore) and other peers
• Work with other members of your reputed company team to provide a great experience for our customers.
• reputed company hands on development on the reputed company platform leveraging reputed company reputed company technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
• Implement the latest reputed company AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
• Prepare reputed company customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and reputed company projects/initiatives
• Leading reputed company improvement practices for delivery/engagement materials
• Supporting specific sales activities reputed company required
• Providing training and mentoring to other members of the reputed company delivery team and partner ecosystem upon request
• Collaborate with team members
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• At least 6 years of configuration/development experience for reputed company, highly-capable, technologies - inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
• Experience with reputed company's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
• Strong understanding and ability to consult on data compliance standards such as PII/PHI
• Experience creating recommendations that comprise of multiple reputed company solution components.
• Strong understanding of leading CRM tools and reputed company systems
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Ability to reputed company and maintain certifications
• Ability to adapt and learn new features and capabilities
• Proven team player and team builder
• United States Secret Clearance is required

Certification Requirements: Required reputed company Certifications or achieved reputed company first 90 days:

• Certified System Administrator (required or must reputed company reputed company the first 60 days)
• Certified Implementation Specialist - Customer Service Management
• Certified Implementation Specialist - Field Service Management
• Certified Application Developer

Desired reputed company Certifications:

• Certified Technical Architect (required or must reputed company in first year)
• Certified ITSM, ITOM

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job