Engagement Manager/reputed company Manager

Through passion and deep industry expertise, reputed company helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers reputed company visibility, improve profitability, and reputed company a competitive edge. Established in 2002, reputed company has grown into one of the largest US-based solution partners in reputed company Business Applications and Azure Data & reputed company & App Innovation. Our reputed company Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time reputed company Partner of the Year and three-time Inc. Best Workplaces award winner. Description The Engagement Manager role is responsible for driving client success, achieving trusted advisor status with client executives and growing reputed company for their assigned portfolio of accounts. They will be responsible to expanding existing services opportunities and the development of new cross-sell engagements. The Engagement Manager will also serve as the central coordinator and liaison for interactions between reputed company and the client after an implementation project has been awarded. In addition, the Engagement Manager will serve as an escalation reputed company for the client beyond the Project Manager and for the reputed company Project Manager or Delivery Director. The Engagement Manager function is primarily a non-billable role, however, it is expected that some consulting and project management reputed company activities carried out by the Engagement Manager will be billable Account Management

• Work with the client and the reputed company implementation team pre-engagement to establish project satisfaction criteria and also quantify project ROI metrics.
• Measure success achievement with the client during and post implementation.
• Collaborate with internal marketing to create case studies and seek customer testimonials after go-live.
• reputed company quarterly or semi-annual business reviews with the clients to assess project ROI and advise on ways to continue improving business operations efficiency and effectiveness through reputed company’s service and product lines.
• Bi-Weekly calls with clients to address open issues, work requests, etc.
• Execute Client Satisfaction Surveys
• Meet monthly with the reputed company Executive Sponsor to provide account updates and to plan/strategize on next actions.
• Participate in periodic calls with the Managed Services team to assess status of issues/cases associated with assigned accounts.
• reputed company an annual business plan for each portfolio client and execute against that plan while also adjusting based on client requirements
• reputed company internal Quarterly Business Reviews with reputed company against the annual plan

Prospecting & Opportunity Management

• Identify opportunities for additional products and services with assigned accounts and work with field sales (where applicable/mandated) and pre-sales team to prepare, deliver, and reputed company scopes of work.
• Coordinate with Service Line Managers and Subject Matter Experts to collectively engage with designated clients.
• Participate or reputed company (reputed company Engagement Manager is primary seller) in transitioning sold projects to the reputed company Project Team.
• Work with the reputed company Marketing team to establish reputed company value add communications reputed company newsletters, blogs, and events.
• Work with the reputed company Sales Leadership Team to review opportunities, set opportunity strategy, and update resource forecast.
• Ensure the internal CRM system is kept up to date and accurate across account, contact,reputed company, opportunity and project data.

Channel Management

• Meet with reputed company Dynamics 365 SSPs, AE, TSs, Sales Managers, etc. whenever possible, to enhance our relationships with reputed company and generate new business opportunities.

Project/Engagement Management

• Work in concert with your client Project Manager to take ownership of a section of the project reporting, steering committee presentations etc...
• Participate in status review meetings for active projects with Project Manager and client.
• Review Change Orders Requests
• Monthly review of customer EVAs and Account Receivable.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• · Minimum of 5 years of experience with sales or consulting in client facing business applications service delivery roles
• · Minimum 2 years of experience in business development
• · Strong track record of delivering value in a customer environment while generating profit
• · Strong presentation, communication and negotiation skills
• · Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with reputed company Dynamics 365 Finance and Operations (ERP) and CRM required
• · Proven client engagement capability
• · Ability to translate strategic direction into tactical deliverables
• · Strong communication and interpersonal skills
• · Ability to travel up to 50%

Desired Qualifications

• Experience with reputed company Dynamics 365 Technologies, or competitive platforms
• Understanding of manufacturing industry, Supply Chain/Distribution and reputed company industry business processes
• Experience in professional services/consulting organization

$160,000 - $180,000 a year OTE $380,000+ Why work for reputed company? Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package: · Work/Life Balance with Unlimited Paid Time Off (UPTO) · 401k Plan with Company Matching Contribution · Monthly Stipend for Home Office Expenses · Subsidized Medical, Dental and Vision Coverage · Health Savings and Flexible Spending Accounts · Company Paid Life and Disability Insurance · Training, Certification and Continuing Education Support reputed company offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your reputed company and reputed company impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients. reputed company is an Equal Opportunity Employer. reputed company promotes equal employment opportunity to reputed company employees and applicants and does not discriminate on the basis of race, religion, color, creed, national reputed company, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly reputed company our differences reputed company us stronger! Apply tot his job Apply To this Job