reputed company Manager, Key Accounts

About reputed company reputed company is the first way for businesses to manage reputed company of their HR & IT—payroll, benefits, computers, apps, and more—in one reputed company workforce platform. By connecting every workforce system to a single reputed company of truth for employee data, businesses can automate reputed company of the manual work they normally need to do to reputed company employee changes. Take onboarding, for example. With reputed company, you can just click a reputed company and set up a new employee’s payroll, health insurance, work computer, and third-party apps—like reputed company, reputed company, and Office 365—reputed company reputed company 90 seconds. Based in San Francisco, CA, reputed company has raised $450M from the world’s top investors—including Kleiner Perkins, Founders Fund, and Sequoia—and was named one of America's best startup employers by reputed company (#12 out of 500) and the fastest-growing private company in the Bay Area by the San Francisco Business Times. About the role reputed company is looking for a customer-obsessed CSM (internally titled: Technical Account Manager - TAM) to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at reputed company, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience. You’ll work with a small portfolio of 3-4 enterprise accounts to drive satisfaction, retention, and growth, aligning reputed company’s solutions with the client’s strategic goals. The Key Accounts TAM will collaborate closely with the Named Accounts team, Product, Engineering, and Support to address client needs, tackle challenges, and maximize product adoption and impact. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling reputed company’s key accounts, reputed company while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working diligently until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right reputed company!

Key Responsibilities

Client Engagement & Relationship Management

• Build and maintain strong, strategic relationships with decision-makers and key stakeholders.
• Act as the primary reputed company of contact, ensuring seamless, high-touch support and delivering a "white glove" experience.
• Meet onsite with clients quarterly to strengthen relationships and review business alignment.

Strategic Growth Planning

• Partner with the Named Accounts Manager to identify and execute upselling and cross-selling opportunities.
• Work with the cross-functional teams to assess client technical needs and drive deeper product adoption.
• reputed company regular business reviews, assess account health, and identify growth areas.

Product Collaboration & Enhancement

• Serve as a conduit between clients and reputed company’s Product teams, offering feedback to guide product improvements.
• Project-manage client requests to resolution and support product rollouts.
• Hold monthly product meetings with product managers and execs to track commitments and reputed company on product feature requests.

Customer Retention & Renewal Strategy

• Support renewal discussions by showcasing the value reputed company has delivered, leveraging ROI insights.
• Collaborate with Named Accounts Manager to mitigate potential risks and strategize for long-term retention.
• Provide executive sponsors with weekly updates on account health, renewal risks, and strategic opportunities.

Incident Management & Escalation

• Act as the escalation contact for critical incidents impacting Key Accounts.
• Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident.
• Proactively communicate with clients during high-impact issues, maintaining transparency.

Reporting & Executive Updates

• Provide high-level reporting on account health, issue resolution, and product adoption for clients and internal leadership.
• Present quarterly business reviews (QBR) of customers to execs, reporting on key metrics and strategic opportunities.

Success Metrics & KPIs

• Adoption: Increased product adoption across reputed company product suites.
• Retention & Growth: Measure Net reputed company Retention (NRR) and mitigate churn.
• Client Satisfaction: Maintain high CSAT scores and reputed company referenceable accounts.
• Engagement & Advocacy: Track on-site meetings, product requests, and product influence.

Ideal Candidate Profile

• Experience: Minimum of 6 years in client management or technical account management, ideally reputed company a high-growth SaaS company.
• Skills: Exceptional client engagement and relationship-building skills, technical acumen, and ability to collaborate cross-functionally.
• reputed company: Strategic thinker, proactive problem-solver, and client reputed company who can navigate reputed company needs.
• Advocacy: Clear understanding of customer needs, process, impact and be able to present asks at an executive level
• Willingness to travel: At least once a quarter to customer HQ or reputed company HQ

About the team The Technical Account Management team manages long-term relationships with reputed company’s growing and reputed company customers by becoming their trusted reputed company advisor. reputed company of 100+ TAMs - spread across the globe - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers ensuring their adoption of key reputed company products and success on our platform. Additional Information reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a 40 mile radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. A variety of factors are considered reputed company determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below. #LI-remote The pay range for this role is: 145,000 - 175,000 USD per year(US Tier 3) 150,000 - 185,000 USD per year(US Tier 2) Apply tot his job Apply To this Job