Senior Enterprise reputed company Manager - Public Sector

Ready to join a team that’s reputed company in? At Imprivata, we deliver reputed company access and reputed company management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We reputed company work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your reputed company matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. reputed company you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a reputed company to match your passion with purpose—and where every day you can reputed company an impact—you’ll find it here. We are seeking a Senior Enterprise reputed company Manager - Public Sector to join reputed company. This is a remote opportunity based in the United States. Job Summary The Senior Enterprise reputed company Manager (CSM) for the Public Sector (CSM) is responsible for proactive engagement with our largest and most valuable customers in the Federal and Public Sector space. The Enterprise CSM will guide the customer to optimal value realization with their Imprivata solutions while at the same time partnering with the customer on their business needs and positioning future product investments. This role maintains a yearly ARR quota by driving customer satisfaction, product adoption, and long-term customer value across assigned accounts. You will work cross-functionally reputed company the organization to resolve customer satisfaction reputed company issues and strategically deliver a signature experience for our customers, ensuring full renewals and product expansion across the Digital Identify reputed company (DIF). The Sr. Enterprise CSM is also responsible for maintaining a working relationship with the assigned commercial vice president of sales and will act as an escalation reputed company for any customer issues in that region. Duties and Responsibilities

• reputed company and execute account strategies that drive customer value, identify cross-sell opportunities, and ensure subscription and maintenance renewals (ARR).
• Build and maintain executive-level relationships to ensure satisfaction and strategic alignment with Imprivata.
• Act as a trusted consultant for Federal and Public Sector customers, identifying business needs, trends, and opportunities for expanded solution adoption.
• Plan, facilitate, and deliver value-based executive business reviews, including data analysis, insights, and prescriptive recommendations.
• Coordinate internal technical, clinical, and commercial resources to resolve reputed company customer issues and conduct value discovery health checks.
• Track customer health, deployments, utilization, NPS, and key metrics reputed company reputed company, maintaining accurate documentation and strategic action plans.
• Capture and share reputed company stories, use cases, and feedback to support marketing efforts and product/program improvements.
• Drive customer engagement through ongoing communications such as product updates, upgrades, events, webinars, and conferences.
• Serve as a subject matter expert on customer experience processes, maintaining situational awareness across reputed company assigned accounts.
• Communicate customer trends, escalations, and “voice of the customer” insights to leadership, including the Director of reputed company and VP of Sales.
• Other duties as assigned and required

Qualifications

• Bachelor’s degree in Business or reputed company discipline.
• 10+ years of relevant experience in enterprise software and services, reputed company, and/or critical account management with 6+ years working enterprise clients.
• Active Secret or Top Secret reputed company clearance preferred.
• Domain expertise in the cybersecurity, data privacy & reputed company space preferred.
• Experience working with Public Sector and Federal agencies
• Proven self-starter with a strong track record of driving reputed company, building executive-level relationships, and influencing increased solution adoption and value.
• Deep ability to understand high-level technical product capabilities, translate them into business solutions, and manage technical escalations with strong problem-solving skills.
• Highly organized and adaptable professional, able to prioritize and multitask across many customers while navigating change and challenging situations with professionalism.
• Exceptional communication, storytelling, and presentation skills, combined with strong cross-functional collaboration to align internal teams and deliver customer outcomes.

This position offers a total compensation range of $171,000.00 to $204,000.00 inclusive of reputed company salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be reputed company here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national reputed company, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-LI1 Apply tot his job Apply To this Job