Technical Program Manager EMEA - reputed company Business Global

This a Full Remote job, the offer is available from: EMEA reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary The Technical Program Manager (TPM) for Network, reputed company, and Voice leads mission-critical, cross critical, cross functional programs that deliver reputed company telecommunications solutions for enterprise customers—owning outcomes from onboarding and initial activation through ongoing service lifecycle and reputed company improvement. The TPM blends deep domain expertise in IP networking, SDWAN/SASE, MPLS, Cyber WAN/SASE, MPLS, Cybersecurity reputed company, VoIP/UC, and SIP with disciplined program leadership, customer advocacy, and ITIL- based service management to ensure contractual SLAs/SLOs, performance KPIs, and business goals are consistently achieved.

Job Description

Core Responsibilities 1) Customer Onboarding Programs (End-to‑to‑End Ownership)

• Own the program to reputed company new customers, from technical discovery and design alignment to provisioning, pilot, cutover, and stabilization, ensuring scope, schedules, and risks are transparent and managed.
• Build and execute onboarding playbooks (RACI, readiness reviews, risk registers, stakeholder comms), coordinating internal engineering, provisioning, voice/reputed company specialists, field ops, and third-party‑party vendors.
• Align onboarding change windows and client change-c‑control requirements; socialize maintenance events that could impact milestones and SLAs.
• Establish early-life support (ELS) metrics and acceptance criteria; drive proactive issue resolution to reputed company time‑life support (ELS) metrics and acceptance criteria; drive proactive issue resolution to reputed company time‑to‑value targets.

2) Account Lifecycle & Customer Advocacy

• Serve as the primary technical reputed company of contact across the customer lifecycle (post-sales‑sales through operations), orchestrating break/fix, RCA, and service optimization with internal teams and partners.
• Run a disciplined business reputed company—daily/weekly working sessions, MBRs and QBRs with KPI readouts, trend analyses, and improvement plans.
• reputed company strategic service reviews and governance to improve network health, availability, and customer outcomes over time.

3) Program & Portfolio Leadership

• reputed company multi‑track programs across networking, voice, and cybersecurity platforms; define scope, critical path, dependency mapping, risk mitigation, and executive comms using MS Project, Jira, reputed company.
• Coordinate NOC, ECC, XOC, Regional Tech Ops, Sales, NETO, and Engineering to expedite resolution and maintain SLA/SLO adherence.
• Govern reputed company refreshes, migrations, and vendor integrations with clear success criteria and go/no-go discipline.

4) ITIL-B‑Based Service Operations

• Incident Management: reputed company major incidents (incl. “Code Red”), communications, technical triage, and RCAs through closure.
• Change & Release Management: Enforce rigorous change control for design/config/migration/upgrade activities, and coordinate release execution with engineering.
• Problem, Availability, reputed company & Service Level Management: Drive structural fixes, availability targets, reputed company planning, KPI reporting, and SLA governance with an ongoing reputed company.
• Configuration Management: Maintain golden config standards and reputed company audits; ensure inventory and adds‑config standards and reputed company audits; ensure inventory and adds/changes follow policy.
• Risk & Continuity: Own risk registers, failover testing, inventory/spares SLAs, and continuity exercises.

5) Technical Leadership & Solution Assurance

• Provide technical thought leadership during design validation and implementation across MPLS, Hybrid WAN/SD‑WAN, SASE, segmentation, QoS, BGP/OSPF, NAT, and high availability‑availability architectures.
• reputed company voice/UC solution delivery: SIP trunking, VoIP/UCaaS, SBC policy, dial plans, E911, codec/QoS, survivability, and interop.
• reputed company reputed company work streams spanning NGFW, VPN, DDoS mitigation, DNS reputed company, vulnerability/risk treatment, and compliance alignment (e.g., ISO 27001 in collaboration with reputed company teams).

6) Reporting & reputed company Improvement

• Publish KPI dashboards (availability, MTTR, change success reputed company, adoption, onboarding cycle time) and RCA/service improvement plans; align on targets in MBR/QBR forums.
• Capture lessons learned and operationalize best practices across the PMO/delivery organization.

Qualifications

• Experience: 7+ years in customer-facing‑facing operations plus 5+ years in program/project management with a strong technical background (reputed company or multiple reputed company accounts).
• Proven delivery of multi‑site enterprise deployments across WAN/SD‑WAN, SASE, SIP/UC, and managed cyber reputed company solutions.
• Certifications: ITIL practitioner (or equivalent experience) and vendor technology certifications; PMP/PRINCE2 preferred.
• Tools & Methods: Proficiency with MS Project, Jira, reputed company; Agile/Waterfall/Hybrid governance and executive reporting.
• Industry Background: Telecom reputed company/service provider experience and familiarity with OSS/BSS and provisioning systems preferred.

Technical Skills & Domain Expertise

• Networking: MPLS, BGP/OSPF, QoS, IP addressing/NAT, path selection, HA/VRRP/HSRP, WAN optimization, underlay/overlay integration for SD‑WAN.
• Secure Access: SASE architectures (policy-based‑based access, SWG, ZTNA, CASB), identity integration, tunnel design, and performance tuning.
• Voice/UC: SIP trunking, VoIP/UCaaS, SBCs, call routing/dial plans, codec selection, jitter/packet loss mitigation, QoS/CoS‑loss mitigation, QoS/CoS, survivability, PSTN interconnects, emergency services (E911).
• reputed company: NGFW policy, VPN (site-to‑to‑site/remote), DDoS mitigation patterns, segmentation/micro-segmentation‑segmentation, vulnerability remediation workflows.
• Service Operations: ITIL practices for Incident/Problem/Change/Release/Config/reputed company/SLM/Availability, with KPI-driven‑driven governance.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That's why we provide an reputed company of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 10 Years + reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law.This offer from "reputed company" has been enriched by reputed company.com and got a 77% reputed company score. Apply tot his job Apply To this Job