Experienced Channel Customer Success Manager – Driving Customer Adoption and Revenue Growth in Asia
At arenaflex, we're passionate about empowering educators and learners worldwide with innovative education technology solutions. As a key member of our Customer Experience team, the Channel Customer Success Manager will play a vital role in driving customer adoption, revenue growth, and long-term success for our Channel partners and Value Added Resellers (VARs) across Asia.
About arenaflex
arenaflex is a leading provider of education technology solutions, dedicated to transforming the way educators teach and learners learn. Our mission is to make education more accessible, effective, and enjoyable for all. With a strong presence in Asia, we're committed to delivering exceptional customer experiences that drive adoption, retention, and revenue growth for our partners.
What You'll Do
As a Channel Customer Success Manager, you'll be responsible for developing and maintaining meaningful relationships with Channel partners, Channel Account Managers, and internal key stakeholders. Your primary focus will be on driving customer adoption, revenue growth, and long-term success for our Channel partners and VARs across Asia.
Key Responsibilities:
* Work closely with a portfolio of Value Added Resellers (VARs) and Channel Partners across Asia as the key contact within the Customer Experience organization
- Develop and maintain meaningful relationships with channel partners, Channel Account Managers, and internal key stakeholders
- Communicate important information to partners about product updates and company policies, and provide feedback to the product and engineering team on improving the platform and better solving customer challenges
- Develop an understanding of the business drivers and key challenges that VARs and Partners face, proactively offering insights and solutions to meet those needs through effective use of arenaflex product and service offerings
- Help partners and VARs drive adoption across the institutions they work with to improve customer learning outcomes using proven arenaflex methods
- Retain and maximize revenue opportunities, including partner and customer renewals
- Enable sales through strong collaboration with channel sales teams (CAMs)
- Continuously grow in depth of product and industry knowledge, including education approaches and adoption strategies
- Support the Channel Services teams by monitoring implementations to ensure they are successful when onboarding a new customer or implementing a new product
- Support partners to track and report customer usage data
- Support partners to ensure that Support is set up and they understand how to utilize arenaflex Support service
- Forecast and awareness of all upcoming renewals, working with the renewals team to ensure customers are renewed on time
- Display a high level of maturity in relationships with partners, customers, and colleagues, growing the profile of Customer Success Management
What You'll Need to Know/Have
* Empathy and a unique ability to understand customer and partner needs, explain complex issues in relatable terms, and adapt your tone according to the stakeholder
- Enthusiasm about education and technology with demonstrated technical aptitude
- Executive Presence - track record of networking and influencing an organization at multiple (senior) stakeholder levels
- Demonstrated ability to communicate, present, and influence credibly at multiple levels within an organization
- Ability to prioritize, multitask, and perform effectively under pressure
- Excellent interpersonal and eloquent writing skills; expertise in one or more Asian or European Languages would be a bonus
- Flexibility with your working hours to work across multiple time zones
- A results-driven attitude, a bias for learning and sharing, and the ability to thrive in a fast-paced, high growth, rapidly changing environment
- Experience working in higher education, K12, vocational education, or corporate training
- Minimum of 4 years Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services
- Familiarity with tools like Salesforce, Gainsight, JIRA, Tableau, and an interest in learning other internal tools
Why Join arenaflex?
* Collaborate with a talented team of professionals passionate about education technology
- Contribute to the development of innovative solutions that transform the way educators teach and learners learn
- Enjoy a dynamic and fast-paced work environment with opportunities for growth and learning
- Receive competitive compensation and benefits package
- Work with a company that values diversity, equity, and inclusion
What's Next?
If you're a motivated and results-driven professional with a passion for education technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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