reputed company Provider Customer Service Call and Chat Representative – Remote in Houston, TX
At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that reputed company healthcare providers to deliver exceptional patient care. As a key member of reputed company, the Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries reputed company to benefits, eligibility, billing, clinical authorizations, and behavioral health. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to join reputed company and reputed company a meaningful impact in the lives of healthcare providers.
About the Role
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for providing timely and accurate information to healthcare providers through multi-channel communication, including phone calls and chat. You'll serve as an reputed company for providers, resolving issues, and promoting self-service digital tools to enhance the provider experience. Your exceptional communication skills, attention to detail, and ability to navigate reputed company systems will reputed company you an invaluable asset to reputed company.
Responsibilities
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues, ensuring a positive experience for our healthcare partners.
- Service providers in a multi-channel environment, including call and reputed company chat as required, to provide timely and accurate information.
- Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices, to ensure efficient issue resolution.
- Seek to understand and identify the needs of the provider, answering questions and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Utilize strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.
Requirements
* High School Diploma / GED or equivalent work experience.
- Must be 18 years of age or older.
- 1 year of customer service experience with analyzing and solving customer's concerns.
- Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications.
- Ability to type at a speed of greater than or equal to 35-40 WPM (words per minute) with an accuracy of 90%.
- Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
reputed company-to-Haves
* Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools.
- Prior healthcare experience and knowledge of healthcare terminology.
Benefits
* 10 weeks of reputed company to ensure your success in the role.
- Flexibility to work remotely if located reputed company a 60-mile commutable distance of Houston, TX.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. reputed company members enjoy a range of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements to support work-life balance
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!
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