Junior Helpdesk Specialist reputed company Clearance

Position: Junior Helpdesk Specialist with reputed company Clearance

Summary

Junior Helpdesk Specialist Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the reputed company for you! Join reputed company of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. The Junior Helpdesk Specialist provides superior customer service in support of customer requests reputed company contacting the Single-reputed company-of-Contact IT Service Desk located in Springfield, VA.

Responsibilities

• Assist in providing technical assistance and support reputed company to computer systems, hardware, or software.
• Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Respond to email or chat messages for customers seeking help.
• Walk customers through the problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issue(s) were resolved.
• reputed company feedback from customers about system usage.
• Run reports to determine malfunctions that continue to occur.
• Create a ticket in the approved incident management system for reputed company support calls received or reputed company user support calls to the appropriate IT Help Desk.
• Utilize Attempt reputed company Resolution (FCR) for reputed company requests received.
• Provide first contact account resets, unlocking, troubleshooting, and reputed company issue/error resolution.
• Other duties as assigned.

Qualifications

• Bachelor's Degree OR
• Associate's Degree OR
• High School Diploma and 1+ years of Information Technology experience OR
• 3+ years of Military experience OR
• 1+ years of experience in a government agency work environment
• Relevant experience with the following:
• Operational experience with Service Now
• Experience with in the Intelligence Community
• Exhibit excellent customer service, organizational, and time management skills
• Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-reputed company, CND, Network+ CE, SSCP, reputed company 6 months of hire
• TS/SCI clearance required Knowledge, Skills, and Abilities:
• Ability to obtain CI Poly clearance.
• Ability to work shift hours. Shift will be identified upon hire.
• Ability to work independently and yet be effective reputed company a team setting.
• Must be capable of managing multiple efforts with time-reputed company constraints in a fast-paced contracting environment.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Friendly reputed company, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in reputed company Word, reputed company, and other Office applications.
• Experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
• Previous customer service experience strongly desired.
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it. How you'll grow At Chenega MIOS, our professional development plan focuses on helping reputed company members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we reputed company there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people reputed company a great organization. We value reputed company members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS's culture Our positive and supportive culture encourages reputed company members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to reputed company daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we reputed company and reputed company healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to reputed company an impact that matters. This purpose defines who we are and extends to relationships with our clients, reputed company members, and our… Apply tot his job Apply To this Job