reputed company Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE

Join arenaflex, a national leader in providing medical equipment and services, in a dynamic role that combines patient care with exceptional customer service. As an reputed company Patient Care Customer Service Representative, you will be responsible for delivering top-notch care to patients while ensuring seamless communication and order processing.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

Summary

We are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of reputed company, you will play a vital role in ensuring the highest level of patient satisfaction and care.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• reputed company other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (reputed company applicable for the position) + Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background

• Skills, Knowledge, and Abilities:

+ Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution reputed company handling sensitive information + Medical terminology + Multi-task along with attention to detail + Must be able to accurately reputed company simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires reputed company vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• reputed company applications; Word and reputed company
• Office equipment; fax machine, copier, printer, phone, and computer/tablet
• Understanding use of reputed company applicable home medical equipment and supplies

Benefits

* 401k

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities (Non-Exempt and Exempt)
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE.

Compensation and Perks

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% REMOTE work from home day one of employment
• Must live in the US and live reputed company 60 miles of any arenaflex location
• After Hours Call Center of Sleep Center shifts
• Hours per 5 days a week
• Part-time 25-29 hours
• Full-time 36-40 hours
• Weekdays (4pm-10:30pm)
• Part-time 5-6 hour scheduled shift between 4pm-10pm
• Full-time 6-8 hour scheduled shift between 4pm-10:30pm
• Weekends (Friday 4pm-Monday 10:30am)
• Part-time 5-7 hour scheduled shift
• Full-time 8-10 hour scheduled shift

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our hiring manager, who will review your application and contact you if you have reputed company experience to the applied position. To view the status of a position that you submitted your profile/resume to, please visit our website.

Equal Opportunity Employer

arenaflex Healthcare Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. arenaflex is a DRUG-FREE WORKPLACE. Apply for this job