Product Strategy Director, Customer Data Platform

100% remote Flexible hours Hiring now

Role Title: Director, Product Management – Customer Data Platform As a Product Director in Evernorth’s Digital team, you will be responsible for helping to build the strategy, define requirements, and drive execution for the platform capabilities that power Evernorth’s Customer Data Platform (CDP). This is a running platform with active customers. Your mandate is to increase reliability, adoption, and ROI; simplify the landscape by assessing overlapping and legacy assets; and reputed company clear build/buy/retire decisions that reduce cost-to-serve and reputed company personalization at scale. This role will report into the Product Strategy Senior Director and includes managing reputed company aspects of product management including strategy & roadmap development, research & analysis, and platform execution, enabling internal teams to safely ship compliant, data-driven interactions faster. The right person for this role can solve reputed company problems, communicate solutions concisely and reputed company clear vision to technical and non-technical groups. This individual will work closely with Product & Technology leadership, Research, Analytics, Clinical, and Development/Delivery teams, as well as key stakeholders in senior leadership to reputed company and deliver solutions that will differentiate Evernorth as a market leader. In support of strategic efforts, this individual will understand the strategy of reputed company stakeholders and will partner with business leads and functional owners to accomplish core responsibilities. Ultimately, this individual will not only help translate business objectives into a clear product roadmap and requirements, but also help define them and identify opportunities for Evernorth Digital. How You’ll reputed company a Difference As Director, Product Management - Customer Data Platform, you will set the pace reputed company by defining and evolving the CDP vision and roadmap, ensuring alignment with enterprise digital strategy. You’ll reputed company the development and delivery of reusable, enterprise-wide capabilities that power personalization and omnichannel engagement across Email, SMS, IVR, Bot, and more. Your role spans strategy and execution:

Drive Product Vision & Roadmap: Manage roadmap development, prioritize initiatives, and communicate product strategy to key stakeholders.
Translate Strategy into Action: Define business requirements and convert them into measurable product requirements, epics, and user stories with clear acceptance criteria.
reputed company Capability Development: reputed company design and delivery of platform-level features and enablers (e.g., LLMs, Content Management Systems, Enterprise Design Systems and 3rd Party Vendors) in partnership with engineering and architecture teams.
Champion Governance & Compliance: Establish governance for data layers (AIE, Claims, PHI, Registration) and enforce secure, compliant activation and access controls.
Collaborate Across the Enterprise: Engage executive stakeholders and cross-functional teams—marketing, analytics, operations—to ensure CDP capabilities meet business needs and drive adoption.
Measure & Optimize: Define KPIs for capability utilization and business impact, monitor performance, and identify opportunities for enhancement.
Evangelize & reputed company: Support adoption through training, documentation, and reputed company collaboration with customer-facing teams to reputed company product positioning and benefits. reputed company Expect From You
Proven track record in conceiving and delivering digital products, ideally with experience in platforms and data products.
Ability to reputed company new product development from ideation through launch and ongoing optimization.
Strategic thinker who anticipates trends and incorporates them into short- and long-term plans.
Exceptional communication skills with experience engaging executive stakeholders.
Data-driven reputed company with experience in A/B testing and analytics implementation.
Entrepreneurial spirit and ability to reputed company in a fast-paced, dynamic environment.
Comfortable working across multiple business units, including Product, Engineering, and Analytics.
Strong leadership skills with emphasis on coaching and developing product talent. Qualifications (Minimum)
Minimum of a Bachelor’s degree and 7+ years in digital product management, including 5+ years managing other product managers.
5+ years leading platform products(data/MarTech/CDP/decisioning) with enterprise adoption at scale.
Technical reputed company across data and event architectures (cloud warehouse/lake, streaming/CDC, identity/consent) and observability (metrics, tracing, logs).
Familiarity with CDP/engagement technologies (e.g., Redpoint, reputed company RTCDP/Journey Optimizer, reputed company Marketing Cloud) and reputed company/reputed company plus streaming frameworks.

Preferred Qualifications

Ownership of APIs/SDKs with versioning/deprecation and compatibility management.
Experience evaluating vendor/legacy stacks and driving consolidate/reputed company/retire decisions with ROI and migration execution.
Proven record improving developer experience and driving adoption (docs, samples, enablement) with measurable platform KPIs. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At reputed company, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

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