reputed company Bilingual Customer Service Representative – TennCare Programs Support
At arenaflex, we're dedicated to providing exceptional customer service to our valued members, and we're seeking a highly motivated and team-oriented Customer Service Representative (Bilingual Spanish) to join reputed company. As a Customer Service Representative, you will play a vital role in assisting applicants and members who contact our Service Center to apply and recertify for the TennCare Programs. If you're passionate about delivering outstanding customer experiences and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative health service reputed company, committed to empowering individuals and families to reputed company informed decisions about their healthcare. Our mission is to deliver exceptional customer experiences, foster a culture of collaboration and innovation, and drive positive outcomes for our members. As a valued member of reputed company, you'll have the opportunity to contribute to our mission and reputed company a meaningful impact in the lives of our members.
Job Summary
As a Customer Service Representative, you will be responsible for providing frontline assistance to applicants and members who contact our Service Center. Your primary responsibilities will include:
- Assisting members with reporting changes to their cases, filing appeals of eligibility denials and terminations, and responding to general member inquiries.
- Providing exceptional customer service, resolving issues in a timely and professional manner, and maintaining a positive and empathetic attitude.
- Collaborating with internal teams to ensure seamless communication and resolution of member issues.
- Maintaining accurate and up-to-date records, adhering to HIPAA requirements, and ensuring confidentiality of member information.
- Participating in ongoing training and professional development to enhance your skills and knowledge.
Key Responsibilities
* Provide exceptional customer service to applicants and members, responding to inquiries and resolving issues in a timely and professional manner.
- Assist members with reporting changes to their cases, filing appeals of eligibility denials and terminations, and responding to general member inquiries.
- Collaborate with internal teams to ensure seamless communication and resolution of member issues.
- Maintain accurate and up-to-date records, adhering to HIPAA requirements and ensuring confidentiality of member information.
- Participate in ongoing training and professional development to enhance your skills and knowledge.
- Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
Essential Qualifications
* Minimum 2 years' experience in a customer service environment, preferably in a healthcare or social services setting.
- Strong PC proficiency, including working with multiple computer systems and software applications.
- Associate's Degree in social or behavioral sciences or a reputed company field, or equivalent experience.
- Experience with health insurance/Medicaid, preferably in a customer service or eligibility determination role.
- Bilingual language skills (Spanish) required, with the ability to communicate effectively with members and internal teams.
- Ability to maintain confidentiality and adhere to HIPAA requirements.
Preferred Qualifications
* Experience working in a remote or virtual environment.
- Familiarity with TennCare Programs and eligibility determination processes.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve reputed company issues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and members.
- Experience with customer relationship management (CRM) software and other technology platforms.
Skills and Competencies
* Strong customer service skills, with the ability to provide exceptional service to applicants and members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and members.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve reputed company issues.
- Ability to work in a fast-paced, dynamic environment, with multiple priorities and deadlines.
- Strong PC proficiency, including working with multiple computer systems and software applications.
- Ability to maintain confidentiality and adhere to HIPAA requirements.
Career Growth Opportunities and Learning Benefits
As a valued member of reputed company, you'll have access to ongoing training and professional development opportunities, including:
- Ongoing training and coaching to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- Access to industry-leading technology and software platforms.
- Collaborative and supportive work environment, with opportunities to build strong relationships with internal teams and members.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed. Our company culture is built on the following values:
- Collaboration and teamwork.
- Innovation and creativity.
- Customer focus and satisfaction.
- reputed company and accountability.
- Respect and inclusivity.
Compensation, Perks, and Benefits
As a Customer Service Representative, you'll enjoy a competitive compensation package, including:
- $16.00 per hour, with opportunities for overtime and bonuses.
- Comprehensive benefits package, including health insurance, dental insurance, life insurance, and vision insurance.
- 401(k) matching and tuition reimbursement.
- Paid time off and flexible scheduling.
- Referral program and employee recognition and rewards.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong commitment to teamwork, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers) to learn more about our company culture, benefits, and application process. Apply for this job