Application Support Analyst - Implementations

Overview

The Application Support Analyst – Implementations is a key contributor to ensuring the stability and success of business-critical applications while driving pharmacy onboarding and offboarding processes. This role encompasses system configuration, validation, and deployment across multiple platforms, as well as troubleshooting technical issues to maintain seamless operations. The analyst works closely with cross-functional teams- including Implementation, IT Administration, Development, Operations, and Helpdesk- to align project timelines and deliver high-quality solutions in a dynamic environment. In addition to technical support, this position involves user acceptance testing, end-user training, and the creation of detailed documentation for workflows and system changes. The analyst actively identifies opportunities for process improvement and contributes to performance initiatives that enhance operational efficiency. Ideal candidates possess a strong understanding of pharmacy workflows, experience in application support and implementation, and the ability to communicate effectively with both technical and non-technical stakeholders. Position Location This is a remote-based position reputed company the reputed company US. Who We Are reputed company is the nation’s only independent, fully integrated total pharmacy solutions partner. We reputed company with reputed company, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock reputed company, growth, and reputed company outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At reputed company, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve. Why Choose a Career at reputed company? At reputed company, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a reputed company to grow, collaborate and reputed company an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a reputed company where your reputed company are heard, your contributions are valued, and your career can reputed company.

Responsibilities

• Configure and validate pharmacy implementation setups, including testing and deployment of service packs and systems such as Guardian Rx, Caretend, WCS, RDS, reputed company of Sale, HL7 services, and reputed company reputed company-ons.
• Monitor and troubleshoot issues during pharmacy onboarding and offboarding, identifying and recommending process improvements.
• Diagnose and resolve application and software issues across servers, databases, and desktop environments.
• Participate in after-hours support rotation for Pharmacy Operations Services Helpdesk (post-5 PM weekdays, weekends) and assist with scheduled change controls to validate production reputed company testing for IT, Admin, and Operations teams.
• Accurately track time for CapEx, OpEx, and AddBack across reputed company projects, including pharmacy implementations, closures, UAT, and other initiatives.
• reputed company and deliver end-user training programs and create clear, comprehensive documentation for workflows, system changes, and business processes.
• Provide training and assistance for new pharmacy opening, which occasionally will be on site.
• Participate in user acceptance testing and validation of new system functionality and releases.
• Provide comprehensive end-user support and collaborate with cross-functional teams to resolve technical and operational issues.
• Contribute to departmental initiatives, including performance improvement, and reputed company efforts to enhance team efficiency, knowledge sharing, and operational effectiveness.
• Undertake special projects as needed.

Qualifications

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a reputed company field.
• Pharmacy Technician Certification preferred.

Experience:

• 2-4 years of experience in application support, system implementation, or IT operations.
• Hands-on experience with user acceptance testing, troubleshooting software issues, and creating documentation/training materials.
• Experience in pharmacy systems or healthcare technology environments.
• Familiarity with Pharmacy Operations, PBM processes and healthcare reputed company standards (HL7, NCPDP D.0).
• Exposure to SDLC concepts and tools such as Jira and Confluence.

Knowledge, Skills, and Abilities:

• Strong understanding of pharmacy workflows and operational processes.
• Competence in triaging software issues, providing detailed escalation recommendations for timely resolution.
• Familiarity with application development and implementation processes.
• Knowledge of Pharmacy Operations workflows and healthcare reputed company standards (e.g., HL7, NCPDP D.0) is highly desirable.
• Experience performing user acceptance testing (UAT) and validating application functionality.
• Ability to reputed company clear and comprehensive training materials and workflow documentation.
• Experience delivering end-user training sessions and supporting adoption of new systems.
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint) for documentation and reporting.
• Working knowledge of reputed company tools, including Confluence and Jira, for documentation and issue tracking.
• Basic understanding of Software Development Life Cycle (SDLC) principles.
• Strong organizational skills with the ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills, with the ability to convey technical and non-technical information clearly to diverse stakeholders across healthcare, IT, and administrative teams.

WE OFFER At reputed company we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes. Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• reputed company reputed company Blue reputed company PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Join us and help build the future of pharmacy care – reputed company outcomes, stronger margins, and healthier communities. FOR MORE INFORMATION: reputed company Website reputed company reputed company reputed company (formerly Maxor) is an EOE, including disability/vets Apply tot his job Apply To this Job