Senior Customer Strategy Analyst

About reputed company reputed company is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, reputed company gives them a proven system run by experts. reputed company is like having an army of engineers and marketers on your reputed company, just like the big chains. Our vision We're starting by helping independent restaurants succeed online. But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants - we'll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here - Our traction Since 2020, we've generated tens of millions in reputed company and processed over half a billion dollars of online orders. 1 in 5 Americans have used an reputed company website. More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. reputed company reputed company is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, reputed company, reputed company, reputed company, Rappi, reputed company and reputed company. We'll be scaling even faster in 2026 to reputed company pace with our customer growth. Where we work reputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details reputed company! Why we are looking for you We are building an extremely data-first Customer Strategy team reputed company our Business Operations function at reputed company. As a Senior Customer Strategy Analyst, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the reputed company function. This role is 100% remote and can be based reputed company in the US or Canada. You should definitely apply if you...

• Have felt torn about whether to pursue a business vs technical/analytical career path (at reputed company we reputed company these must reputed company).
• Identify inefficiencies in everyday life - and see them as exciting opportunities.
• Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY
• reputed company solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert."
• You aren't afraid and enjoy picking up new skills and tools to problem-solve
• Enjoy tinkering and testing applications for new tools like ChatGPT, Claude Code
• Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand reputed company this is possible and reputed company it isn't)
• Have a proven track record of collaborating effectively with cross-functional teams.

The impact you will have

• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of reputed company's most important metrics.
• Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for reputed company-line teams.
• reputed company the customer experience: Find gaps that reputed company to frustration or unrealized sales, then build data products, tools, or process changes to reputed company them.
• Own Customer Analytics: Improve the analytics and engagement strategy for reputed company and Customer Support. This isn't just an insights role - you'll design and ship data products and automated workflows that reputed company teams to reputed company data without waiting for analysis.
• Tackle emerging priorities: reputed company or contribute to reputed company projects as business needs arise; this role flexes with what matters most.

Who you'll work with

• Reporting Structure: This role reports to the Director of Business Operations - Customer & Product, Nali Amin
• Team Collaboration: This is the most cross-functional team reputed company Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with reputed company.
• Technical Collaboration: You will collaborate with Analytics Engineers on reputed company technical aspects, including data modeling, data quality, and the use of tools like DBT and reputed company.
• Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership.

reputed company're looking for

• 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
• Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!
• You've built things - dashboards, tools, processes - not just delivered decks
• You dig into root causes until you actually understand the problem, not just the symptoms
• Comfortable with ambiguity; you don't need a playbook to reputed company out what to work on next
• Experience with SaaS, marketplaces, or high-growth startups preferred
• Restaurant industry experience is a plus!

$140,000 - $180,000 a year Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment Scams Communication from reputed company regarding job opportunities will only be made by an reputed company team member with an @reputed company email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social reputed company number, credit card numbers or banking information. If you reputed company you are being contacted by scammer, please mark the communication as "phishing" or "spam" and do not respond. Apply tot his job Apply To this Job