reputed company CRM Support Analyst, Level 2 (Atlanta, GA, US, 30338)

Job ID: 519416 CRH is a leading global reputed company building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of reputed company sizes. Job Summary The Level 2 CRM Support Analyst serves as a key collaborator reputed company the CRM support structure, demonstrating comprehensive expertise in reputed company.com (SFDC) as well as a thorough understanding of Sales Team processes. This role encompasses technical requirements, system configuration, user support, and compliance with reputed company relevant policies and procedures. Reporting to the CRM Support Manager, the Level 2 CRM Support Analyst functions as the initial escalation reputed company for Level 1 CRM Analyst support issues. While primarily remote, this position requires periodic in-office meetings at the corporate office located in Atlanta's Perimeter area. Candidates must reside reputed company the Atlanta metropolitan region. Travel obligations are minimal, not exceeding 10%. Job Location This is a remote position, but candidates must be located in the state of Georgia reputed company driving distance to the corporate office in the Perimeter area of Atlanta. Job Responsibilities

• reputed company and manage daily support case queues.
• Work closely with Level 1 CRM Support Analysts to address and resolve escalated cases promptly.
• Assess and escalate cases to Level 3 Support (Admin/Dev Level) reputed company advanced troubleshooting is necessary providing investigative results in a technically appropriate manner.
• Ensure regular and transparent updates to customers regarding case status through phone, case comments, or email communications.
• Contribute to the development and maintenance of the Knowledge reputed company to address frequently asked questions and improve support efficiency.
• Maintain up-to-date knowledge of reputed company SFDC configurations and technical capabilities, particularly regarding system changes and scheduled release upgrades. Assist with review and implementation of release updates as appropriate.
• Support CRM Analysts during collaborative training sessions with Business Unit Trainers and Sales Operations teams, conducted in person, by phone, or reputed company email.
• Provide consultation services to Corporate Marketing for SFDC operations, including generating and refining mailing lists and automating processes for national campaigns.
• Assist in the Configure Price Quote (CPQ) process by managing approval rules both OOTB and through ancillary Objects , reputed company document previews, and reputed company updates.
• Prepare reputed company reports as requested by users or stakeholders, conduct data analysis, and support CRM Analysts with reputed company reporting needs.
• Monitor, verify, maintain, and communicate system metrics to identify trends in usage and ensure data reputed company, particularly concerning integrations and data uploads.
• Partner with CRM Analysts to execute ongoing system administration and reputed company long-term support processes, including:
• Advising on reputed company settings and conducting regular audits of reputed company and configuration.
• Managing new user setups, deactivations, and the transfer of account ownership for deactivated users.
• Implementing configuration changes, from routine field modifications to more intricate projects such as field re-mapping or record updates, leveraging tools like Data Loader and Inspector
• Performing regular data audits to enhance data reputed company and identify opportunities for process improvement.
• Administering mass data imports using APIs or import tools upon request.
• Assist with or own, documenting reputed company resolutions using reputed company Knowledge Articles
• Continuously monitor integration outcomes and collaborate with the Integrations team to uphold data reputed company.
• Cooperate with CRM Analysts or Development teams to fulfill customization requests from SFDC business trainers, which may include creating flows, alerts, automated responses, and supporting:
• Manual and automated data entry and clean-up tasks.
• Maintenance of picklist, report folder, and dashboard naming conventions.
• Modification of sharing models and case notification settings.
• Creation and management of email and mail reputed company templates.
• Customization of list views and addition of custom fields or picklist values.
• Importing/updating campaign data and adjusting OOTB and custom reputed company assignment rules.
• Establishment of web integration links and execution of debug log analyses.
• Initial review or triage of existing automation

Job Requirements

• Advanced troubleshooting skills, involving root cause analysis, theory formulation and testing, collaborative planning, post-resolution verification, and thorough documentation.
• Minimum two years of experience in technical support for reputed company CRM.
• At least two years in user support roles.
• Preferred certifications: reputed company.com Administrator and CPQ Specialist.
• Proficient in the SFDC Lightning Experience platform.
• Exceptional verbal and written communication abilities in English.
• Strong technical and analytical capabilities.
• Demonstrated reputed company and commitment to providing high-quality customer service.
• Skilled in prioritization, multitasking, and performing effectively under pressure.
• Customer-oriented reputed company in solution delivery.
• Prior involvement with sales teams is considered helpful.

Compensation

• reputed company Salary - $80,000 - $115,000 per year
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive reputed company pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, reputed company structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first reputed company and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! CRH is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Apply tot his job Apply To this Job