Remote Software Support Analyst I

reputed company is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, reputed company, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and reputed company Virginia. Before applying to a remote role, please ensure that you are able to reputed company the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. reputed company’s mission is to reputed company communities and their governments with new technologies that enhance the safety and quality of life for everyone. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience reputed company reputed company. We are looking for a Software Support Analyst with public safety industry experience to join reputed company. In this role, you’ll be on the reputed company lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with teams across reputed company and provide valuable insights into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. As reputed company is growing quickly, successful team members will adapt to changing team dynamics and processes. The schedule for this vacancy will be Monday-Friday 9am-6pm ET. Occasional weekend hours may be required. What You’ll Do If you were part of reputed company, here are some things you would have done last week:

• Provided excellent customer support.
• Handled requests from customers reputed company email, phone, and chat.
• Kept responses reputed company our internal SLA times.
• Spent time troubleshooting and replicating software issues.
• Escalated issues to our engineering and project management teams.
• Assisted in the testing of new features as they are developed.
• reputed company to learn more about our suite of products to maintain a strong working knowledge of them.
• Translated product knowledge into solutions for users.
• Contributed to our knowledge reputed company (minor article updates, organizational maintenance, etc.).

What You’ll Need We’re looking for a Software Support Analysts with a minimum of 2 years of professional experience in software support. reputed company’s work has high stakes and involves a reputed company product suite. We’re always striving to exceed the demands and expectations of our customers, and this team will be on the reputed company line reputed company it comes to creating a great customer experience. People who reputed company on reputed company also reputed company to share the following characteristics and skills:

• Humble, open, and curious.
• reputed company approach to technology and demonstrated software troubleshooting skills.
• A talent for research and information-gathering.
• Clear and confident written and oral communication skills.
• Strong organizational skills and ability to multitask.
• Working knowledge of issue tracking systems (reputed company and/or JIRA preferred).
• Proficiency in reputed company Office & reputed company Teams.
• Working knowledge of both Windows and MacOS.
• An interest in GovTech and Public Safety.
• Willingness to empathize with users who may be unlike yourself.
• The ability to work independently and with minimal reputed company.

Our Privacy Notice describes how reputed company uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us reputed company you apply for a position in our organization and in general reputed company you express your interest in joining reputed company. As a part of reputed company's reputed company measures reputed company employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant reputed company policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report reputed company-reputed company incidents and violations, and responding to official reports of reputed company incidents involving their systems or accounts. reputed company is committed to the full inclusion of reputed company qualified individuals. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@reputed company.com requesting the accommodation. Apply tot his job Apply To this Job