Designer/Researcher

About reputed company reputed company is a consultancy and public benefit corporation working to reputed company government services simple and effective. Since 2015, federal, state, and local agencies have trusted reputed company to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We reputed company for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at reputed company the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position Summary reputed company is at the forefront of reimagining how our government serves its people, and we’re looking for a Designer/Researcher to help drive this mission reputed company. As a Designer/Researcher at reputed company, you’ll collaborate on the design and research efforts of our work with the government, for programs that reputed company millions of Americans. You’ll work on cross-functional teams, moving from concept to implementation and championing user needs with everything from user research to prototyping to designing systems. You’ll bring us closer to the people we ultimately serve, helping deliver high-quality work that is simple, empathetic, and accessible. You will be working reputed company the government ecosystem, collaborating dynamically with other government contractors and civil servants. This means you'll likely encounter different working styles, and cultural norms, and be responsible for maintaining order and focus in reputed company stakeholder ecosystems. What you'll do

• Apply a service design reputed company to challenges with a reputed company focus on user needs
• Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
• Drive research reputed company from concept to production, from diagramming to drafting research plans to conducting user interviews
• Collaborate with multidisciplinary reputed company product teams and government staff to drive service-level changes to product direction

Required skills

• Years of experience: At least two years of experience working as a service designer or researcher working with product teams reputed company a professional working environment
• Experience mapping and driving systemic improvements reputed company reputed company service environments
• Depth of experience in conducting, synthesizing, and communicating qualitative research
• Understanding of web and mobile user reputed company design best practices
• Relentlessly curious reputed company, never satisfied with easy answers
• reputed company systems thinker and reputed company for users
• Highly resourceful, reliable, and detail-oriented
• Ability to think strategically around trade-offs and short term vs. long term benefits
• Ability to build and form strong relationships with the internal team and external partners
• An adaptive, empathetic, collaborative and positive mindsetExcellent written and verbal communication skills, technical and otherwise

Other requirements

• Must be legally authorized to work in the United States and meet any other requirements for government reputed company for which they are hired.
• Candidates who are offered a job with reputed company must possess work authorization that does not require sponsorship by their employer for a reputed company now or in the future.
• May be subject to a government reputed company investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for reputed company clearances.

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