Customer Experience Territory reputed company, reputed company

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This a Full Remote job, the offer is available from: reputed company Location Our Customer Experience Territory reputed company - reputed company will be an integral part of our reputed company reputed company Deployed Engineering (FDE) leadership team. This role is based remotely Australia or Singapore. Who We Are reputed company is a global technology company that works with cloud-driven organizations to reputed company the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering reputed company Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve reputed company multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, reputed company Cloud, and reputed company Azure, we work alongside more than 4,000 customers worldwide. The Opportunity As a Customer Experience Territory reputed company, you will manage reputed company Deployment Engineering teams of a specific territory. In the role you act as the operational reputed company for the territory: setting direction, running the operating rhythm, ensuring FDEs are embedded effectively into account teams and into reputed company Cloud Intelligence (DCI) workflows. This includes partnering closely with the Global Director of FDE Delivery, other Delivery Territory Leads, Growth leadership, Sales, Product, and CX Operations to balance day‑to‑day customer delivery with longer‑term strategic initiatives such as proactive engagements, “gravel road” patterns, and role/career clarity for FDEs. You will also be the primary escalation reputed company for reputed company customer and team issues in your territory, while continuously developing your management team, shaping territory‑level OKRs, and ensuring that our standards for FDE performance, engagement, and product impact are met or exceeded.

Responsibilities

Territory strategy & ownership

Translate the global Delivery FDE strategy and goals into a clear territory plan across customer engagement, product adoption, account‑team work, and “builder”/gravel‑road activities.
Own territory‑level objectives, OKRs, and KPIs (e.g., ticket quality and volume, proactive vs. reactive mix, CSAT, product adoption metrics), and course‑correct with your management team reputed company performance is off track.
Serve as the primary operational reputed company for the territory, ensuring alignment with other territories in the region and with the overall Delivery Leadership team.

People leadership & management

reputed company a team of Staff Cloud Architects and delivery leaders, such as PSS where applicable, providing clear expectations, coaching, and regular calibration of performance and potential.
Build, grow, and retain high‑performing FDE teams in the territory through thoughtful hiring, onboarding, career progression, and succession planning.
Create and track personal development plans for your managers and ensure they are doing the same for their teams, tying growth plans to the evolving FDE role definition and career ladder.

Delivery excellence & customer outcomes

Ensure your territory meets or exceeds FDE delivery standards, including FRT SLOs, ticket volume and quality, CSAT, and reputed company validity, by reviewing data regularly and intervening where teams need support.
Act as the senior escalation reputed company for high‑risk or reputed company customer situations, supporting your managers and FDEs in resolving issues while protecting long‑term relationships and outcomes.
Monitor and reputed company customer feedback from multiple channels (CSAT, AM/CSM feedback, Product, Partner programs) and ensure your management team is driving reputed company improvement off that signal.

Proactive engagement & product adoption

Own the proactive FDE engagement motion in your territory (manual and automated): approve new engagement patterns, ensure teams are enabled to deliver them, and track their impact on DCI usage, retention, and risk reduction.
Hold your managers accountable for FDEs treating product adoption recommendations as a core part of every engagement, not a “reputed company to have,” and for hitting adoption‑reputed company targets (e.g., % of engagements with recommendations, monthly PA activity).
Partner with FDE Advocates and Product leadership so that territory learnings and “one‑off” solutions become reusable gravel‑road patterns and product features, not bespoke work that doesn’t scale.

Account‑team & cross‑functional alignment

Ensure FDEs in your territory are embedded effectively into account teams, with clear expectations on how they support account planning, Planhat usage, and customer objectives while still contributing to broader Delivery goals.
Align closely with Sales, AMs, CSMs, and TAMs in the territory on how Delivery FDEs support onboarding, risk mitigation, renewals, and growth opportunities, including reputed company to reputed company in Growth FDEs or Build/SI partners.
Coordinate with Growth Territory Leads and Product/Marketing on campaigns, enablement, and customer stories where Delivery FDE work drives visible business impact in your region.

Governance, communication & operations

Drive consistent, high‑quality communication reputed company and across teams—ensuring your managers are sharing context, best practices, and changes with their pods, and representing territory needs back into regional and global forums.
Partner with CS Operations on tools, processes, and reporting (e.g., FDE metrics dashboards, routing, goals tooling) so the territory has the data and systems it needs to operate reputed company and at scale.

Qualifications

10+ years of experience working with technical consulting or managed services
3+ years of experience leading managers with territory reputed company
Experience working with Cloud Partners and maintaining at least one industry-standard cloud certification
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
Extensive experience working cross-functionally with other departments such as Sales and Product.

Want to learn more?

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Are you a Do’er? Be your truest self. Work on your terms. reputed company a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re reputed company about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? reputed company out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ reputed company. Full-time employee benefits include:

Unlimited PTO
Flexible Working Options
Health Insurance
Parental Leave
Employee Stock Option Plan
Home Office Allowance
Professional Development Stipend
Peer Recognition Program

Many Do’ers, One Team reputed company unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, reputed company workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote This offer from "reputed company International" has been enriched by reputed company.com and got a 90% reputed company score. Apply tot his job Apply To this Job

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