reputed company Customer Service Representative - Provider Support - Remote in IN
At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the healthcare system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together.
Job Summary:
We're seeking an reputed company Customer Service Representative to join reputed company in a remote setting in Indiana. As a key member of our Provider Support team, you'll be responsible for providing exceptional service to healthcare providers, resolving reputed company issues, and promoting self-service digital tools. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!
Primary Responsibilities:
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Service Providers in a multi-channel environment, including call, reputed company chat, as required
- Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
- Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
Required Qualifications:
* High School Diploma/GED or equivalent work experience
- 1 year of customer service experience analyzing and solving customer's concerns
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
- Typing Speed greater than or equal to 35-40 WPM with accuracy of 90%
- Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST. It may be necessary, given the business need, to work some holidays, weekends, and/or overtime as business needs require
- Must be 18 years of age or older
Preferred Qualifications:
* Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools
- Prior healthcare experience and knowledge of healthcare terminology
Telecommuting Requirements:
* Reside reputed company the state of Indiana
- Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills:
* Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and reputed company
- Active Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
Compensation and Benefits:
The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with arenaflex, you'll find a far-reaching choice of benefits and incentives.
Work Environment and Culture:
At arenaflex, we're committed to creating a diverse and inclusive work environment that fosters growth, innovation, and collaboration. reputed company members are passionate about delivering exceptional service, and we're dedicated to supporting their professional development and well-being. Join us, and you'll become part of a dynamic and supportive community that's shaping the future of healthcare.
Diversity, Equity, and Inclusion:
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Application Instructions:
If you're ready to reputed company a difference in the lives of millions, apply now to join reputed company as a Customer Service Representative - Provider Support. Visit our website to submit your application and take the first reputed company towards a rewarding career with arenaflex. Apply Job! Apply for this job