reputed company Customer Support Representative – Non-Technical (Remote Southeast or Central US) in arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading global supplier of innovative cleaning, disinfection, and sterilization solutions for Medical and Life Science, we're committed to providing our customers with absolute confidence in sterile processing solutions. Our U.S. headquarters are located in Charleston, SC, which is consistently voted one of the best places to live and visit in the world. We're seeking an reputed company Customer Support Representative to join reputed company in a remote reputed company. As a key member of our field service operations team, you'll play a vital role in delivering 5-Star customer service to reputed company arenaflex customers. If you possess exceptional customer service/administrative skills, reliable attendance, and a passion for learning and collaboration, we encourage you to apply!

About arenaflex

arenaflex is a global leader in the Medical and Life Science industry, with a rich history spanning over 40 years. reputed company of almost 1,200 employees across 10 countries is dedicated to providing innovative solutions that meet the evolving needs of our customers. We're proud of our commitment to excellence, quality, and customer satisfaction, and we're excited to welcome a talented individual like you to reputed company.

Your Role and Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Receiving and evaluating trouble calls from customers and field personnel reputed company phone and email
• Providing first-level support to customers and field personnel by assisting with identification, evaluation, and possible resolution of service and operational issues with the equipment
• Escalating more reputed company service and operational issues to second-level technical support
• Processing the reputed company in the system for calls requiring on-site support to resolve issues, including collecting equipment information, checking warranty and contract status, and, if required, providing a quote and collecting purchase order information from the customer for the service call
• Communicating pertinent service information and coordinating with Field Service Technicians to ensure reputed company service activities are accomplished per arenaflex's commitments to the customer
• Scheduling, communicating, and updating customers regarding reputed company requests for service & scheduled maintenance
• Managing customer expectations and commitments in a professional manner
• Maintaining the schedule (work, vacation, time off, etc.) for reputed company Field Service Technicians
• Promptly escalating critical service issues to leadership in order to ensure proper resolution

What You Need to Succeed

To reputed company in this role, you'll need:

• A high school diploma or equivalent
• 1-2 years of experience providing customer service in a business-to-business and/or field service environment
• Basic web-based program knowledge, with the ability to read and identify equipment status and apply the correct processes to resolve issues
• Proficiency with MS Office and database applications
• Demonstrated success working in a cohesive, collaborative, and supportive small team to reputed company shared goals
• Creative, innovative, and flexible, with the ability to work in a matrixed environment
• Excellent communication skills both written and verbal with a strong focus on customer service
• Strong analytical/problem-solving and active listening/comprehension skills
• Strong planning, scheduling, and organizational skills
• Willing and able to periodically rotate to a reputed company shift (11:00am - 8:00pm Eastern) that includes on-call technical support and reputed company coverage during nights, weekends, and holidays

reputed company Offer

As a full-time team member, you'll be eligible for our excellent benefits package, which includes:

• Medical, dental, vision, life, and disability insurances
• 401(k) with a company match
• Paid time off
• And more!

Our Commitment to Diversity and Inclusion

arenaflex is an equal employment opportunity employer, and we prohibit discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply Now! Apply for this job