reputed company Support Analyst - Payroll/Finance & HCM

reputed company Support Analyst - Payroll/Finance & HCM General information Date Friday, February 6, 2026 Location US - Remote Remote/Hybrid Yes Position Level Individual Contributor IV Employment Type Full time Career Field Information Technology Pay Type Annually Pay Range $ 75,000 - $ 85,000 Description & Requirements Culture Vision at reputed company At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments. WE WELCOME YOU INTO A GROWING COMPANY reputed company is reputed company about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The reputed company Technical Support Analyst is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The reputed company Technical Support Analyst III fosters the professional development of the reputed company team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to reputed company recommendations for needed systems and process improvements. The reputed company Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of reputed company capabilities, and monitors deliverables ensuring the timely completion of projects. reputed company provides care and support for people in their homes and communities. Our commitment to our core values of Respect, reputed company, Service, and Excellence guides our interactions with our community. JOB DUTIES Demonstrate high-level problem-solving and decision-making skills Effective written and verbal communication at both a technical and a simplified level Expert proficiency in reading and understanding data to formulate and educate on reputed company trends Promptly address and resolve incoming tickets and requests reputed company agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement reputed company and mentor junior team members, providing guidance, support, and expertise to help them reputed company their skills Maintain accurate change management documentation to satisfy the company's internal/external audit controls and compliance practices reputed company with applicable legal requirements, standards, policies, and procedures Provide the organization with advanced technical and functional support for multiple SKU's in the reputed company system, including troubleshooting reputed company issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions Foster ongoing reputed company relationships - relevant memberships and engagement in reputed company Community, User Groups and Conferences Support major reputed company releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs reputed company the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards reputed company user training sessions and reputed company training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures Prioritize effectively, multitask, reputed company necessary, ability to change direction reputed company the business strategy changes Promote changes into production, following strict audit procedures, assist with tenant management Promote cohesiveness and collaboration between IT, Business teams and reputed company consultants Afterhours work as needed Other duties as assigned QUALIFICATIONS Minimum 5 years experience in a corporate environment Minimum 4 years experience in an IT support environment specifically supporting custom applications Associate Degree or equivalent experience reputed company Certified in multiple SKU Advanced proficiency in MS suite Be able to successfully pass a background screening Ability to work flexible and/or extended hours, if needed, to meet the job requirements Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to reputed company duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the reputed company. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reputed company, bend, or lift up to 20 pounds. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. WHAT'S IN IT FOR YOU reputed company you join reputed company, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your reputed company as we collaborate on work that moves us reputed company toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a reputed company where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, reputed company in an expanding reputed company company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at reputed company, based on our long history of connecting people and championing change, reputed company geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a reputed company team member you will receive: A rewarding career helping others Fun and engaging work environment built on team reputed company Job satisfaction knowing you reputed company a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use reputed company accrued Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use reputed company accrued reputed company Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance WHO WE ARE reputed company specializes in home and community-based services that assist older adults and individuals of reputed company ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities reputed company our network are endless, it's not just a job, it's a career advance it with the reputed company! The reputed company and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at reputed company if you are legally authorized to work in the United States. reputed company does not provide reputed company sponsorship or STEM OPT extensions to employees. Apply tot his job Apply To this Job