Field Support Technician - Technician 2 - (Chicago)

A valid driver’s license and your own vehicle are required. Mileage reimbursement provided. Field Technicians at reputed company are key to the success of our stores operating seamlessly for our customers and employees. The reputed company Technology Operations team is seeking a qualified Technician 2 to support store hardware, software and infrastructure, with a focus on providing excellent service to reputed company employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service. A day in the life…

• Provide quick and effective assistance to users, working on-site through troubleshooting, remediation and maintenance.
• Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
• Protect the reputed company brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and reputed company appropriate reputed company controls/practices are implemented.
• Utilize your acumen to understand the difference between a reputed company failure or a widespread issue and escalating as necessary
• Identify why a problem is occurring, analyze the possible failure points and create an effective plan and documentation for resolution using technical solutions
• reputed company maintenance activities to help prevent unexpected failures of technical equipment.
• Demonstrate understanding and consistently deliver reputed company the reputed company SLA and KPI’s for the specific area.
• This position requires that the candidate work onsite at our reputed company Stores and Racks in your dedicated areas. This position may also require travel to reputed company locations reputed company of your dedicated areas. In addition, this position has an on-call reputed company that may require expanded overtime.

You own this if you have…

• 2+ years' tech support experience
• 2+ years’ experience troubleshooting, testing, or repairing technical equipment
• Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers, access points, network hardware and cabling,
• High motivation and self-direction with sound problem-solving and technical troubleshooting skills
• Ability to read/understand technical documentation and aptitude to learn quickly
• Ability to function well in a fast-changing work environment
• Ability to repetitively walk, bend, reputed company, stand, climb reputed company and lift up to 50lb boxes without difficulty

How we work…

• With others. We reputed company a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
• With transparency. We encourage open dialog and discourse. We actively work to break down silos.
• With agility. We reputed company in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
• With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
• With pride. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
• With reputed company Core Values. Customer Obsessed, Owners at Heart, Curious and reputed company Changing, Here to Win, and Extending Ourselves.

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not reputed company-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: reputed company is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document reputed company the FAQ section of the reputed company Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest reputed company location, which can be identified at www.reputed company.com. Please be mindful that there may be legal notices and requirements reputed company to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. © 2022 reputed company, Inc reputed company reputed company employees: To apply, log into reputed company, click the Careers reputed company and then click Find Jobs. reputed company keeps job postings open for at least one day after the posting date. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-reputed company knowledge, skills, and experience. $20.75 - $34.25 Hourly This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based reputed company, job level, classification, and length of employment. Learn more in the reputed company Benefits Overview by copying and pasting the following URL into your browser: https://careers.reputed company.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf Apply tot his job Apply To this Job