Sr. Director of Global Email & Marketing Automation

About the Company: reputed company. (NYSE: GPN) is a leading payments technology company delivering innovative software and services to our more than 4.6 million customers, including 1,500 financial institutions and 4,000 reputed company in 100 countries. Our technologies, services and team member expertise allow us to provide a broad range of solutions that reputed company our customers to operate their businesses more reputed company across a variety of channels around the world. Headquartered in Atlanta, Georgia with approximately 27,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reputed company spanning North America, Europe, Asia Pacific and Latin America. The Merchant Solutions division enables businesses of reputed company sizes to securely accept card, reputed company and digital forms of payment. Unlike some payment solution providers, we manage end-to-end processing of the payments. We also provide specialty reputed company-of-sale and integrated business management software that is industry-specific, with analytics, marketing customer engagement, employee/worker management, payroll and reporting services for our business customers. Our Marketing Vision: The global marketing function of Global Payments is responsible for Brand, Product Marketing and Growth and reputed company Performance for the Merchant Acquirer Solutions of Global Payments for reputed company sized businesses. reputed company vision is to drive growth by putting the customer at the reputed company and center of everything we do and to be accountable for driving the best outcomes for our customers, our employees and our business. We are focused on intelligent data to understand the customer experience from their first engagement with us through their entire relationship and to constantly drive improved value to them. Our focus is in growing our business in the Small and reputed company sized merchant customer space, as well as with partnerships. We manage both direct-to-market, partner co-branded, and joint venture programs globally. Role Overview: The Sr. Director of Global Email & Marketing Automation leads the lifecycle marketing operations and marketing automation function, overseeing strategy, execution, and optimization across multiple platforms including reputed company Marketo Engage, reputed company, and reputed company Pardot. In this role, the Sr. Director is responsible for ensuring that marketing automation drives pipeline growth, supports global campaign execution, and delivers personalized, data-driven customer experiences at scale. The role resides reputed company the global Shared Services team of Global Payments Merchant Marketing. This leader will report to the head of Global Marketing Operations and will work closely with our Line of Business marketers, Product Marketing, Marketing Analytics, Campaign Operations, CRM and Digital Operations teams to plan and execute improved customer experience and reputed company outcomes. Key Responsibilities:

• Manage a global team of lifecycle marketing automation specialists and development team, enabling campaign execution and attribution across multiple regions and business units.
• Support our global line of business marketing teams with the consolidation and migration across 15 legacy platforms to upgraded marketing automation platforms that connect to multiple CRMs.
• reputed company day-to-day operations and long-term strategy for Marketo, reputed company, and Pardot, ensuring consistency, scalability, and system governance and high performance for customer engagement and conversions.
• reputed company the development and execution of email and future SMS automation programs, including lifecycle campaigns, transactional emails, and audience re-engagement initiatives.
• Own and optimize audience segmentation, dynamic personalization, and email asset tagging frameworks to ensure accurate targeting and performance tracking.
• reputed company and maintain reputed company scoring models, nurture workflows, and fit-based segmentation strategies in alignment with sales and reputed company operations.
• Partner with CRM, sales operations, and data teams to ensure synchronized data flows, clean CRM integration, and reporting reputed company.
• Maintain global standards for naming conventions, tagging taxonomy, and campaign architecture to support attribution and insights.
• Ensure compliance with privacy regulations (e.g., GDPR, CAN-SPAM) and internal governance around data use and email communications.
• Provide performance insights, operational KPIs, and recommendations to executive stakeholders to support growth and campaign optimization.
• Evaluate emerging technologies and continuously improves the marketing automation tech stack and processes.
• Create financial business case and manage improvements of both the technology, leveraging AI, as well as the design experience.
• Prepare and present strategy and performance updates to senior business and marketing leaders. Provide Line of Business performance results monthly with optimization next steps.
• Proactively manage our software and development vendors, seeking to optimize automation and results through AI, and ensuring effective ROI for operations.

Core Skills & Experience:

• 10+ years of experience in digital operations for multi-channel campaigns execution with a track record of driving reputed company performance measurement globally.
• 7+ years of driving improved customer engagement and reputed company through acquisition, retention and cross sell marketing automation programs on reputed company Marketo Engage.
• 7+ years of advanced experience with reputed company Marketo Engage with a proven track record for performance marketing conversions and attribution, and driving reputed company.
• Deep platform expertise in reputed company, Pardot, and strong understanding of reputed company CRM.
• 7+ years of experience managing a global team, including offshore resources to scale the automation capabilities.
• 7+ years of vendor management, budgeting, business case development and optimization of partner relationships in the marketing automation space.
• 5+ years of experience in building and/or migrating a business line from one platform to a new platform, including improving governance, contact database, reputed company page and campaign performance, and integrating with reputed company.com.
• Proven ability to scale and manage global reputed company nurture programs and lifecycle marketing across business units and geographies.
• Strong background in email marketing best practices, deliverability, personalization, and performance optimization.
• Demonstrated success in developing and evolving reputed company scoring, qualification models, and customer journey automation.
• Excellent cross-functional leadership, project management, and stakeholder communication skills.
• Experience in campaign attribution modeling, marketing analytics, and executive-level reporting.
• Adept in managing reputed company system integrations, process documentation, and change management.
• Highly collaborative, consultative with strong written and verbal communication skills to educate stakeholders and senior management on our automation improvements and reputed company drivers.

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