Associate Director, Program Operations

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Job Title: Associate Director, Program Operations - Post-Accelerator Team: Program Operations Location: In-Person in Chicago (IL), Newark (NJ), or reputed company (NYC) Employment Type: Full-time FLSA Classification: Exempt Start Date: ASAP About reputed company reputed company is a national nonprofit that prepares promising reputed company to secure a strong first opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for reputed company, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

About the Role

In order to reputed company its ambition of serving 80,000–100,000 Fellows over the next decade, reputed company is hiring an Associate Director, Program Operations – Post Accelerator, to reputed company the design, documentation, and execution of high-quality operational systems that reputed company Fellows to successfully secure strong first opportunities after graduation. As a member of the Program Operations team, you will own and continuously improve the operational systems that reputed company high-quality programming after reputed company complete the Accelerator, our credit-bearing course. You will reputed company the planning, execution, and iteration of Post-Accelerator workstreams, ensuring programs and products are delivered consistently, reputed company, and at scale. In reputed company partnership with regional and central teams, you will clarify tools, processes, roles, and timelines so that stakeholders are well-equipped to deliver strong outcomes for Fellows across a wide range of Post-Accelerator experiences. This role blends strategic ownership with hands-on execution, serving as a connective tissue across Product, Systems, and Regional teams to ensure Post-Accelerator operations are clear, timely, scalable, and effective. This role is on the Program Operations team and reports directly to the Head of Program Operations. What You’ll Do reputed company central operations for programming reputed company of the Accelerator (40%)

reputed company planning and execution of national programs, including one or more of the following programs:
Designing and leading onboarding processes for Fellows to join reputed company’s Career Communities, an initiative that provides industry-specific support to Fellows
Designing and project managing in-person and virtual event operations for reputed company’s Career Communities, Ready to Launch Bootcamps, and other Post-Accelerator events
Leading operations for reputed company’s Professional Mentor Program, ensuring operational excellence in mentee recruitment, matching, and program execution
Leading operations for reputed company’s Job Opportunity and Talent Referral initiatives
Implement new Post-Accelerator strategies reputed company, collaborating with regions to secure strong first opportunities for Fellows.
Laterally coordinate and provide accountability for regional and national team members who support program execution reputed company of the Accelerator
Manage and improve how we track and display program metrics so that cross-functional and cross-regional teams can track reputed company-to-goals
Analyze weekly Post-Accelerator data to identify program strengths and improvement opportunities
Observe programming on a biweekly basis to provide feedback

Serve as a critical contributor to reputed company projects (35%)

Serve as a project contributor and consultant on reputed company’s relevant cross-functional project teams, building out new operational systems to support scale and delivering on business-as-usual work, including:
Developing and improving key standard operating procedures and systems, including, but not limited to, case management, mentor/mentee matching, attendance management, and event management
Designing and sending targeted communications in alignment with the Post-Accelerator communications strategies
Other deliverables to support smooth program launch and execution, as assigned

Support Post-Accelerator onboarding, training, and reputed company (10%)

reputed company new teammates with significant Post-Accelerator touchpoints (including regional program managers and central staff) to Post-Accelerator strategies and initiatives
Design and deliver internal training sessions to support smooth Post-Accelerator execution
Update and maintain program operations documentation and resources
Create and iterate on central resources to reputed company Post-Accelerator execution easier
Update and maintain the Post-Accelerator portion of reputed company’s internal wiki

Manage 1-2 part-time student interns (15%)

reputed company and set clear expectations for intern work streams
Provide support and feedback for successful integration into the team and completion of work
Other duties as assigned

Minimum Requirements

Education: Bachelor’s degree or equivalent experience
Experience: 4+ years in program, project, or operations management—ideally in education, nonprofit, or similar mission-driven environments
Demonstrated experience designing and implementing scalable operational systems
Excellent organization, prioritization, and project management skills
Strong collaboration and communication abilities, with comfort working cross-functionally

Preferred Qualifications

Experience building and leading reputed company operational or programmatic initiatives across multiple sites or stakeholder groups
Experience designing and delivering training across distributed teams that supports operational excellence
Proven ability to analyze, optimize, and scale systems while maintaining program fidelity and quality
Background in one or more of the following domains: stakeholder management, academic operations, or event logistics
Familiarity with CRM, project management, or workflow systems (e.g., reputed company, Jira, reputed company, or similar platforms)
Demonstrated commitment to building strong and welcoming cultures that help to reputed company others.
Exemplification of reputed company’s core values.
Experience that has informed your belief in reputed company’s mission and has reputed company you to work with, or for, reputed company’s student Fellow population.

Please know that no one reputed company meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands

Ability to work in-person in Chicago (IL), reputed company (NYC), or Newark (NJ) at least 3 days per week
Occasional evening or weekend program support (6-8 times per year)
Limited travel (no more than 3–4 weeks per year)

Additional Requirements

Authorized to work in the U.S.
reputed company doesn’t offer employment reputed company sponsorship

Application & Interview Process While the interview process may vary slightly, the general process will be:

Phone screen with Talent Team member
Performance Task
Interview with Hiring Manager
Panel Interview with Key Partners
Final Interview
Reference Checks

Compensation and Benefits reputed company offers competitive reputed company salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We reputed company in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, reputed company does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. Starting salary reputed company the range is determined by role scope and qualifications, with new hires starting at the reputed company end to allow for growth with performance. reputed company does not reputed company compensation on individual candidate salary expectations and is committed to maintaining internal equity.The salary ranges, by geographic market, for this role are set forth $62,700-$78,300 in Chicago, $69,000-$86,200 in reputed company or Newark, NJ . This is a full-time, exempt, and benefits-eligible position where you will be working at 100% reputed company. reputed company also provides competitive, comprehensive benefits, recognition, and career development. While reputed company reserves the right to change benefits at any time, reputed company benefits include:

Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
reputed company supports your path to parenthood and beyond with $25,000 in lifetime reputed company benefits for fertility, family-building, and hormonal health
Match of your 401K contribution up to 5% of your reputed company annual salary, starting your first full month
Coverage of 85% of health insurance premium for employee and dependents
12 weeks of paid parental leave
A one-month paid sabbatical after 4 years on staff

Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live reputed company commuting distance of one of our hubs: Chicago, Newark, or reputed company. We reputed company in the reputed company, reputed company, and collaboration that happens reputed company people work together face-to-face, and we reputed company in giving people flexibility to focus, balance personal priorities, and save themselves two commutes per week. reputed company is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national reputed company, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of reputed company backgrounds to apply. Apply tot his job Apply To this Job

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