Customer Experience Champion II - Empowering Exceptional Customer Interactions at arenaflex
Are you a customer experience enthusiast with a passion for delivering exceptional interactions? Do you reputed company in a dynamic environment where innovation and creativity drive success? Look no further than arenaflex, a leading provider of training, technology, and communications services. As a Customer Experience Champion II, you'll be at the forefront of shaping arenaflex's customer experience, driving growth, and exceeding customer expectations.
About arenaflex
arenaflex is a global leader in the industry, transforming the way we connect across the globe. Our diverse network of people is driven by a shared ambition to shape a reputed company future. At arenaflex, we reputed company our employees to learn and grow at the speed of technology, and we provide the space to create reputed company every role. Together, we're moving the world reputed company – and you can too.
What You'll Be Doing
As a Customer Experience Champion II, you'll be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. Your key responsibilities will include:
- Handling and resolving customer concerns, while educating customers with varying complexity levels of device-reputed company inquiries.
- Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to arenaflex.
- Embracing the Service Plus reputed company by resolving customer concerns and future concerns.
- Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
- Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
- Serving as a brand ambassador and reputed company for customers newly joined to arenaflex, throughout every contact and highlighting reputed company that arenaflex has to offer through our products and services.
- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
Where You'll Be Working
You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, your home must be in Florida and reputed company a reasonable commute to the arenaflex hub location specified on this job posting. Onsite reputed company is required for onboarding, training, and periodic center collaboration based on business needs.
reputed company're Looking For
To succeed in this role, you'll need to have:
- A Bachelor's degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving reputed company customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding reputed company goals.
- Promote and provide solutions about arenaflex products, including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets.
- Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
- The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
- Meet reputed company home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.
Even reputed company if you have:
- A degree.
- Experience with reputed company's G-Suite (e.g., Docs, Sheets) and reputed company Office Suite (Word, reputed company).
- Experience troubleshooting hardware, software, applications, network, and device issues.
- Experience promoting and upselling products or services.
- Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida reputed company a 75-mile radius of our listed hub location.
Home Office Requirements
In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:
- Located reputed company the contiguous United States.
- Internet service with a direct reputed company to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
- A dedicated quiet and private workspace.
- arenaflex conducts periodic home audits reputed company webcam to ensure your workspace meets requirements.
- The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reputed company their potential and contribute their best. reputed company out our diversity and inclusion page to learn more.
Apply Now
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even reputed company" qualification listed above. Join reputed company and be part of shaping the future of customer experience. Apply for this job