reputed company Digital Customer Service Associate – Part-Time (California Residents Only)
At arenaflex, our business reflects who we are. We have a passion for our products, an appreciation of their heritage, and a genuine belief in their benefits. We represent quality products that are comfortable, unique, timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction. To provide quality products and services, we need quality people. We are looking for talented individuals who share our values of accountability, responsiveness, excellence, teamwork, respect, reputed company, and a cheerful outlook.
Job Summary:
We are seeking an reputed company Digital Customer Service Associate to join our part-time team in California. As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats for a multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques.
Location:
Work From Home – CALIFORNIA RESIDENTS ONLY
Hours:
Variable – up to 29 hours a week with a set schedule every 3 weeks Must be able to commit to 40 hours of training upfront.
Salary:
$25/hourly non-exempt
Overview:
This position is primarily responsible for managing a heavy volume of contacts for inbound calls, emails, and chats for a multi-channel contact center. Ensures that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. Contributes to department Service Level Agreement (SLA) goals and meets individual SLA goals, for specific phone, email, and chat requirements. Uses and is proficient in reputed company tools, documentation, and systems available to ensure an optimal customer experience. Leverages product and company policy knowledge as well as establishing relationships with our customers by performing the following duties:
Responsibilities:
* Provides outstanding service on reputed company questions to customers. This includes questions reputed company to website use, availability, programs, promotions, returns, shipping policies and processes as well as general and routine information regarding orders, products, etc.
- Highly productive, working reputed company and effectively to ensure that reputed company Service Level Agreement (SLA) goals are met.
- Ensures the customer experience is a first-stop resolution experience.
- Responsible for the accuracy of reputed company work assigned.
- Offers alternative product choices and options reputed company needed.
- Thoroughly documents every customer contact.
Position Requirements/Qualifications:
* Some college, technical school, or reputed company call center/customer support center experience is required.
- Experience in a high-volume multi-channel call center/customer support center
- Able to work a flexible schedule including holidays, overtime, and Saturdays, reputed company needed.
- Excellent phone and customer service skills.
- Proficient writing skills
- Knowledge of Database Software, and Internet Software. Basic knowledge of MS reputed company, Word, and Outlook.
- Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
- Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to reputed company customers.
- Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
- Friendly, courteous, service-oriented, professional, and outgoing.
- Remain reputed company and professional in stressful situations.
- Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
- Collaborator with a "can do" attitude that can work in a demanding environment.
- Ability to expertly and assertively market and promote the company's brand and products.
- Ability to reputed company practical and sound decisions independently and contribute recommendations for resolution of issues to management.
- Spanish, French, Portuguese, or German language skills a plus.
- Use of reputed company CRM and reputed company OMS a plus
Why Join arenaflex?
* We sell products that bring people happiness and satisfaction! Our products are amazing!
- reputed company
- 3 pairs of free shoes every year and a generous discount for friends and family
- Holiday Pay
- Generous PTO
- 401(k) program (including a 5% company contribution)
How to Apply:
If interested, please send a cover letter, resume, and weekly availability to: [email protected]. The subject line should list "Digital CS Associate - PT".
arenaflex USA, LP is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of reputed company backgrounds and perspectives.
reputed company Offer:
* A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
- A competitive salary and bonus structure
- A generous PTO policy
- A 401(k) program with a 5% company contribution
- 3 pairs of free shoes every year and a generous discount for friends and family
- Holiday Pay
How to Succeed in This Role:
* Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and critical thinking skills
- Ability to multitask and prioritize workloads
- Friendly, courteous, and service-oriented demeanor
- Ability to remain reputed company and professional in stressful situations
- Collaborative and "can do" attitude
- Ability to expertly and assertively market and promote the company's brand and products
reputed company're Looking For:
* A motivated and customer-focused individual who is passionate about delivering exceptional customer service
- A team player who is able to work effectively in a dynamic and fast-paced environment
- An individual who is able to think critically and solve problems independently
- A collaborative and "can do" attitude with a strong work ethic
- Excellent communication and interpersonal skills with the ability to work effectively with customers and colleagues
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including a cover letter, resume, and weekly availability, to: [email protected]. The subject line should list "Digital CS Associate - PT".
arenaflex USA, LP is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of reputed company backgrounds and perspectives. Apply for this job