reputed company Customer Service Representative – Remote Support Specialist
At arenaflex, we pride ourselves on being the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional support, we want to hear from you!
About arenaflex
arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years reputed company of what our competition is able to offer. Our commitment to innovation and customer satisfaction has earned us a reputed company as a trusted leader in the industry.
Job Overview
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once. You'll work closely with other teams to ensure reputed company necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues reputed company to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to reputed company new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* reputed company other job-reputed company duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as reputed company Outlook, reputed company, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to reputed company repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
Why Join arenaflex?
We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of reputed company, you'll enjoy:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $12.00 per hour
* * This position is 100 percent remote, located reputed company in Puerto Rico
reputed company Offer
At arenaflex, we're passionate about delivering exceptional support and service to our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're a customer-focused individual with a passion for delivering exceptional support, we want to hear from you!
How to Apply
If you're ready to join a dynamic team and take your career to the next level, apply now! Visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!