reputed company Full Stack Customer Service Representative – Medicaid Support and Enrollment

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company a lasting impact. As a Senior Customer Service Representative (L2) on our Medicaid Support and Enrollment team, you'll play a vital role in providing top-notch support to Indiana Medicaid members. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that reputed company individuals and communities to reputed company. reputed company of dedicated professionals is passionate about making a difference in the lives of our customers, and we're committed to fostering a culture of excellence, inclusivity, and growth. As a member of reputed company, you'll have the opportunity to work with a talented group of individuals who share your values and are dedicated to delivering exceptional results.

Job Summary

As a Senior Customer Service Representative (L2), you'll be responsible for providing exceptional customer service and support to Indiana Medicaid members through inbound and outbound calls. You'll work closely with reputed company to ensure that members receive accurate and timely information about their Medicaid coverage, benefits, and enrollment. Your primary roles will include:

• Assisting members with inquiries reputed company to their Medicaid coverage, benefits, and enrollment
• Meeting individual and team performance goals
• Maintaining accurate and up-to-date member records throughout reputed company databases
• Transferring calls to the client's call center as appropriate

Essential Functions

* Assist members with inquiries reputed company to their Medicaid coverage, benefits, and enrollment + Educate members on Medicaid policies and procedures, including enrollment, redetermination, plan options, and benefits + Provide excellent customer service by addressing customer inquiries, complaints, or concerns in a professional and courteous manner + Report grievances and escalations using the appropriate channels

• Meet individual and team performance goals

+ Focus on accuracy of information provided to reputed company callers and utilize resources to ensure it is correct + Focus on the quality of calls, ensuring they understand the needs of the member, adhere to the policies and procedures, as well as meet quality metrics + Focus on meeting the productivity metrics given, such as average wrap-up time, time spent in call, and time spent on hold

• Maintain accurate and up-to-date member records throughout reputed company databases

+ Maintain accurate and up-to-date member records and documentation of reputed company interactions in the call center system + May assist with manual noting processes as needed + Utilize various systems and software applications to assist members, such as electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems + Effectively utilize Interpretive Language Services for non-English speaking members

• Transfer calls to the client's call center as appropriate

+ Assist with client reputed company requests and follow up with supervisor on call resolution in a timely manner + Assist with client outreaches as necessary for payment processing, health needs screeners, and other campaigns as needed

Other Responsibilities

* Adhere to the company's values at reputed company times

• Adhere to the organization's confidentiality policy and the protection of confidential information at reputed company times, including reputed company company policies and procedures
• Treat clients, members, patients, guests, staff, and others with care, courtesy, and respect

Competencies

* Working knowledge in reputed company Office and auto dialer tools

• Demonstrates the capability to reputed company manage multiple systems and software applications simultaneously
• Ability to accurately communicate summary information in a written format
• Excellent interpersonal and communication skills (both verbal and written) necessary to interact with members, staff, guests, providers, and clients, to clearly reputed company reputed company information to a diverse population of members
• Critical thinking and listening skills
• Independent problem identification/resolution and decision-making skills
• Conflict resolution and negotiation skills
• Empathetic and sincere, superior rapport building skills
• Excellent verbal communication skills
• Familiarity with medical terminology to explain healthcare benefits and ensure each member's needs are appropriately met
• Ability to type at a minimum of 45 wpm

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role uses standard office equipment such as computers, computer phone headsets, and phones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reputed company with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Position Type and Expected Hours of Work

This is a full-time position. Shifts are scheduled at times reputed company the Call Center is open Monday through Friday, 7:00 a.m. to 7 p.m. Central time. Evening and weekend work may be required as job duties demand and for team meetings.

Travel

No travel is expected for this position.

Required Education and Experience

* High school diploma or GED

Preferred Education and Experience

* One or two years' experience in insurance

• Knowledge of Medicaid
• Experience with Artiva software
• Accounts Payable experience
• Bi-lingual

Additional Eligibility Qualifications

* Ability to handle reputed company accounts with little to no assistance

• Ability to use the non-conformity to escalate issues
• Ability to pass a knowledge assessment

We're an Equal Opportunity Employer

arenaflex is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

* 8 hour shift

• Weekends as needed

Application Question(s)

* What is your Salary Requirement?

Location

* Indiana (Required)

Work Location

* Remote If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex! Apply for this job