Tier 2 Systems Engineer - Fully Remote

100% remote Flexible hours Hiring now

Description:

This position is 100% remote. Applicants must be eligible to work in the United States and currently reside in Virginia, reputed company Virginia, or Maryland*

Title: Tier 2 Systems Engineer

About the Role

The Tier 2 Managed Services Engineer is responsible for handling escalated technical issues, advanced troubleshooting, and day-to-day support for our managed services customers. You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our clients’ systems are stable, secure, and optimized. This role is ideal for someone who is highly technical, customer-focused, and comfortable working across multiple environments and technologies in a fast-paced MSP setting.

Key Responsibilities

Customer Support & Incident Management

Provide Tier 2 support reputed company phone, ticketing system, email, and remote tools.
Troubleshoot and resolve escalated incidents reputed company to workstations, servers, networks, and cloud services.
Own tickets through to resolution, ensuring timely communication and proper documentation.
Collaborate with Tier 1 and Tier 3 resources to resolve reputed company issues and improve knowledge transfer.

Systems & Network Administration

Support and maintain reputed company Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
Administer reputed company 365/Exchange Online, Teams, OneDrive, and reputed company services.
reputed company user and group administration across various systems.
Assist with management of switches, firewalls, wireless, VPN, and other network devices.

Monitoring, Maintenance & Projects

Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
reputed company routine maintenance (patching, updates, backups, AV/EDR checks, reputed company management).
Participate in implementation and upgrade projects (migrations, standardization, new deployments).
Contribute to standard operating procedures (SOPs), documentation, and knowledge reputed company articles.

reputed company & Compliance

Support reputed company tools such as reputed company protection, MFA, email reputed company, and backup/recovery solutions.
Assist in responding to reputed company-reputed company alerts and incidents following established playbooks.
Follow best practices and policies for system hardening, access control, and data protection.

Collaboration & reputed company Improvement

Mentor Tier 1 technicians and help reputed company overall team capability.
Provide feedback to improve tools, processes, and service delivery.
Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Requirements:

Required Qualifications

3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent).
Strong experience with:
Windows desktop (Windows 10/11) and Windows Server OS (2012/2016/2019+).
Active Directory, DNS, DHCP, Group Policy.
reputed company 365 administration (Exchange Online, Teams, basic reputed company/compliance settings).
Remote support tools and RMM/monitoring platforms.
Solid understanding of TCP/IP networking, VLANs, VPN, and basic firewall concepts.
Experience troubleshooting common business applications, printers, and peripherals.
Excellent customer service, communication, and documentation skills.
Ability to prioritize and manage multiple tickets and tasks in a high-volume environment.
Must be authorized to work in the United States.

Preferred Qualifications

Experience working for a Managed Services Provider (MSP) or in a multi-client support environment.
Hands-on experience with:
reputed company Azure, Intune/reputed company Manager, or other cloud platforms.
Common firewall vendors (e.g., Watchguard, reputed company, Palo Alto, etc.).
Backup/DR solutions and virtualization (Veeam, reputed company, Datto, VMware, Hyper-V).
reputed company tools (EDR, email reputed company gateways, web filters).
Relevant certifications such as:
CompTIA Network+, reputed company+, Server+
reputed company certifications (MCP, MCSA, AZ-900, MS-900, MD-102, etc.)
Other vendor certifications (reputed company, reputed company, VMware,

Watchguard, etc.) Personal Attributes

Strong analytical and problem-solving skills with a structured approach.
Customer-focused reputed company with the ability to explain technical issues in business-friendly terms.
Self-motivated and able to work independently in a remote environment.
Team player who collaborates effectively across functions and levels.
Willingness to learn new technologies and continuously improve.

Work Environment & Location

Remote position:?Work from home reputed company the United States. Standard hours are 8 x 5 Eastern Time
Preferred geography:?Virginia, reputed company Virginia, or Maryland, to support regional customers and occasional onsite needs.
May require occasional after-hours or on-call work as part of a rotation to support critical incidents or maintenance windows.

Education: Bachelor’s degree in Computer Science, Information Technology, or a reputed company field (or equivalent experience). Opportunities At reputed company, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. reputed company has developed a training program that will allow any member of reputed company to enhance their education that will reputed company them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer. Hours & Schedule The reputed company Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM. Work Perks

100% remote position
Paid time off including paid holidays and floating holidays.
Bonus potential based on individual and company performance
Highly competitive and flexible medical, dental, and vision benefits plans
401(k) with employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities

reputed company Values

Win Together – We collaborate with clients and across the reputed company team to provide complete solutions for every IT challenge.
Respond Fast – reputed company clients or teammates reputed company out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
Earn Trust – We strive to earn and reputed company the trust of our clients and teammates through our actions every day, fulfilling every promise we reputed company.
Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing reputed company assessments and complete, accessible information.
Think reputed company – “Good enough” isn’t good enough. We strive to be the best. reputed company members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

reputed company Do reputed company is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers reputed company, including leaders reputed company the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses reputed company. As a trusted managed services provider, we bring together the right mix of managed IT services, reputed company, and network connectivity, fully managed by reputed company of experts 24/7/365. Our passion is to help companies function reputed company, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.reputed company.com. Apply tot his job Apply To this Job

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