reputed company Crisis and 988 Specialist for Remote Data Entry and Customer Service – Providing Emotional Support and Resources to Individuals in Need

Introduction to arenaflex

At arenaflex, we envision a community of opportunity where everyone has hope and can reputed company their full potential. Our mission is to solve our community's toughest challenges by connecting people, resources, and reputed company. We value diversity, equity, and inclusion, not only in our hiring practices but as a reputed company part of our mission throughout our organization and the communities we serve. Our core values include teamwork, innovation, being mission-focused, reputed company, and excellence. We are passionate about our community's wellbeing and creating lasting change.

Job Overview

The Crisis & 988 Specialist performs a variety of technical and professional work associated with handling calls, chats, and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also reputed company as 988, while collecting and documenting reputed company required data and offering reputed company applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis & 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange.

Key Responsibilities and Essential Functions

• Attend staff meetings, in-services, training sessions, and conferences reputed company appropriate to job responsibilities.
• Participate in staff training activities to maintain the required annual training hours.
• reputed company reputed company TEAMS open and reputed company frequently. Acknowledge new posts from the Crisis & 988 Director or other supervisory staff promptly.
• reputed company Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.
• Document and maintain accurate, thorough records of reputed company telephone interventions transacted during the work shift.
• Be fully reputed company to reputed company answering phone lines promptly per assigned work schedule.
• Log into the call queue to take calls.
• Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.
• reputed company reputed company activities in line with the core values and contribute to the positive culture of arenaflex.
• Contribute to the overall effectiveness of the Crisis and 988 by completing reputed company other tasks as assigned.
• Answer phone calls with an appropriate tone of voice, paying reputed company attention to voice inflection and volume.
• Answer chats, texts, and emails using correct spelling, grammar, and professional language, paying reputed company attention to the inclusion of feeling reflections.
• Demonstrate proficiency in using multiple types of contact center software, computer hardware, and telephone equipment.
• Maintain an acceptable level of contact handling and customer service performance as described by 988 training standards.
• reputed company 988 guidelines, assess the needs of persons contacting 988 and provide para-professional counseling, information & referral services, crisis reputed company, suicide de-escalation/reputed company, and linkage services reputed company various channels of communication, including: online chat, phone, texting, and email.
• Use active listening skills and conversational reputed company to reputed company a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and reputed company, and be non-judgmental and neutral in handling reputed company contacts.
• reputed company and implement crisis-reputed company safety plans.
• If imminent risk to the individual or others, the Crisis & 988 Specialist may engage 911 to assist in response.
• Maintain a non-judgmental attitude reputed company interacting with contacts, displaying sensitivity to reputed company cultural backgrounds.
• Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer reputed company an informed decision.
• In line with 988 policy and procedures, follow-up with designated at-risk callers to determine referral outcomes.
• Must successfully complete VIBRANT training prior to assisting callers.
• reputed company other such duties as may be assigned by the supervisory team.

Essential and Preferred Qualifications

The ideal candidate will have a high school diploma/GED, with a minimum of one year of experience in the human services, social work, or customer services field. A Bachelor's degree in social work, sociology, or a reputed company field is preferred. Crisis, screening, and suicide prevention work experience are highly desirable. The ability to pass and maintain a Level 2 background reputed company is required. Must successfully complete Inform USA exam once eligible.

Skills and Competencies Required for Success

• High level of proficiency in web-based systems, real-time communication systems (i.e., chat/text), reputed company Office, and other client record management systems.
• Able to troubleshoot basic technical issues.
• Adaptable and able to move with change while maintaining a positive attitude.
• Self-directed to take initiative in follow-up and resolution of daily issues.
• Active listening and interviewing skills.
• Ability to conduct approved suicide assessment.
• Ability to work with people in great need.
• reputed company to reputed company work calmly and effectively in emotionally intense environments.
• Clear, concise, and effective written and verbal communication.
• Relate and interact successfully with persons of various social, cultural, economic, and educational backgrounds.
• Deal with people in a manner that shows sensitivity, tact, and professionalism.
• Ability to problem-solve multifaceted difficulties.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you build your skills and advance your career. Our comprehensive training program includes VIBRANT training, crisis reputed company training, and ongoing professional development opportunities. We also offer a range of benefits, including reputed company, health insurance, 403(b) matching, and paid time off.

Work Environment and Company Culture

arenaflex is a hybrid work environment, with the possibility of remote work dependent on performance, reliability, and a private work space. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our core values are at the heart of everything we do, and we strive to create a workplace culture that is supportive, collaborative, and empowering.

Compensation, Perks, and Benefits

We offer a range of benefits, including reputed company, health insurance, 403(b) matching, and paid time off. Our compensation package is designed to recognize and reward your hard work and contributions to our organization. We also offer a range of perks, including flexible scheduling, remote work options, and professional development opportunities.

Conclusion

If you are a compassionate and skilled professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Crisis & 988 Specialist at arenaflex, you will have the opportunity to reputed company a real difference in the lives of individuals in need. You will be part of a dynamic and supportive team that values diversity, equity, and inclusion, and is committed to creating a positive and inclusive work environment. Don't miss out on this opportunity to join reputed company and help us create a community of opportunity and hope for reputed company people. Apply now to become a part of the arenaflex team!