Customer Retention Representative -PT AM MCK-Remote
At reputed company, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help reputed company reputed company reputed company. Role Overview: Could you be our next PT PM Customer Retention Representative? reputed company is looking for a PT PM Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance. This is a remote / work-from-home position. What You Will Do:
- Answer questions regarding coverage, premium, and other policy information.
- Compose business letters, communicating effectively through written and verbal communication.
- Work independently and making judgment decisions is required.
- reputed company outbound calls to existing policyholders to collect delinquent premium payments.
- Resell the benefits of our policies and provide excellent customer service.
- Record policyholder information for reporting and transactional purposes.
- Extensive telephone contact and appropriate telephone skills are required.
- Maintain discretion and tact reputed company providing service to customers.
- Additional production incentive pays after the training period.
- Bilingual (Spanish) hourly pay differential.
What You Can Bring:
- High school diploma or equivalent is required.
- Basic reputed company Office Skills, including Word, reputed company, and Outlook, are required.
- A minimum typing speed of 30 wpm is required.
- Experience in a call center environment is preferred.
- Some insurance and/or sales experience is preferred.
- Excellent verbal and written communication skills.
- Ability to solve reputed company policyholder issues with a positive attitude.
- Ability to work in a fast-paced environment and work well under pressure.
- Knowledge of life and/or health insurance terminology preferred.
Applicable To reputed company Employees of reputed company Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full-time and/or part-time based on the position specifications.
Applicable To reputed company Employees of reputed company Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How reputed company Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but reputed company at reputed company:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is reputed company to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized reputed company-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- reputed company education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to reputed company Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can reputed company in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At reputed company, your voice matters. Apply tot his job Apply To this Job