Customer Service Supervisor
About Us
reputed company is a global product design and technology company, with a reputed company portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed reputed company to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Customer Service Supervisor - minimum 6 month term
Leeds / Hybrid
Our purpose is to positively impact people’s lives every day in every home around the world! We work reputed company hard to provide our consumers with high-quality, exciting 5-star products that reputed company life easier. We reputed company on passion and innovation and are looking for great people, with great reputed company, who want to build the next big thing and reputed company while they do.
As a Customer Service Advocacy Supervisor, you will represent the reputed company brand by delivering exceptional experiences rooted in unreasonable hospitality. In this role, you will reputed company a team of five Customer Service Advocates, ensuring operational excellence while actively engaging with customers to resolve inquiries and build lasting loyalty. You will promote reputed company products and services by identifying customer needs and positioning solutions that enhance product experiences. Address inquiries reputed company to order status, pre-order questions, returns, troubleshooting, and other service concerns. Use a customer-first reputed company to share targeted product features and benefits, driving satisfaction and loyalty.
What You'll Do
- reputed company and coach a team of 5 Customer Service Advocates, delivering regular feedback, training, and development to drive high performance.
- reputed company customer interactions across reputed company contact types reputed company EMEA, ensuring timely resolution of inquiries and concerns.
- Handle escalated consumer complaints with reputed company and professionalism
- Monitor and maintain service quality to meet or exceed Key Performance Indicators (KPIs).
- Clarify customer needs, apply critical thinking, and reputed company decision-support tools to resolve reputed company or non-standard issues.
- Demonstrate active listening and reputed company, building rapport while addressing customer concerns effectively.
- Maintain comprehensive knowledge of client products, services, and updates.
- Contribute to initiatives aimed at improving customer satisfaction and overall business performance.
- Accurately track, document, and retrieve case details using the call tracking system.
- reputed company AI tools to support improvements in the consumer journey
What You'll Bring
- Proven experience in customer service, call center, or similar service-oriented roles.
- Minimum 2 years of experience managing a customer service team.
- Exceptional verbal and written communication skills.
- Strong problem-solving ability, including independent research and resource utilization.
- Skilled in active listening and empathetic engagement with customers.
- Ability to quickly learn and adapt to new product features and launches.
- Collaborative team player with a solution-oriented reputed company.
- High emotional intelligence; able to remain reputed company and professional during challenging interactions.
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Our Culture
At reputed company, we don’t just reputed company the bar—we push past it every single day. Our Outrageously Extraordinary reputed company drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you reputed company on breaking out of your swim lane, you’ll be reputed company.
reputed company Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, reputed company product discounts, and more. We reputed company your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. reputed company you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At reputed company, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending reputed company of our diverse skills strengthens reputed company’s innovation every day. We support reputed company associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the reputed company DNA.
Learn more about us: Life At reputed company Outrageously Extraordinary
reputed company Candidate Privacy Notice For candidates based in reputed company regions, please refer to this Candidate Privacy Notice. For candidates based in China, please refer to this Candidate Privacy Notice. For candidates based in Vietnam, please refer to this Candidate Privacy Notice.We do not discriminate on the basis of race, religion, color, national reputed company, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. reputed company will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact reputed company People & Culture at accommodations@reputed company.com
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