Outbound Call Center Rep
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
How will this role have an impact?
At reputed company, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and reputed company a lasting difference.As part of the reputed company’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.This role will report to a Member Engagement Manager.- Starting hourly reputed company $15.00, with unlimited bi-weekly commission potential.
- 10 days of required reputed company (Monday-Friday, reputed company-4:30PM CST.)
- Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
- Competitive benefits, PTO, tuition reimbursement, and more!
- reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider
- Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy
- Present a positive, professional, and high energy approach to clients, health plan members, and team members
- Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment
- Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested
- Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
- Report member complaints and escalations immediately to Member Engagement Managers
- Participate in peer reputed company-by-reputed company coaching as needed
- Follow HIPAA and other reputed company and privacy guidelines reputed company handling protected health information accessed during normal work activities
- A High School Diploma or equivalent is preferred
- 1+ year call center experience OR 2+ years general work experience required
- Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred
- A desire to work in an efficient, results-oriented outbound call center environment
- Persuasive with the ability to rebuttal while treating reputed company health plan members with professional courtesy
- Good communication skills, friendly and conversational
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times
- Strong computer skills and the ability to use multiple systems at the same time, while making calls
- Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
- Bi-weekly pay with monthly commission bonus potential
- 401K, employee stock purchase program and tuition reimbursement
- Employee discount programs
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.