Client Portfolio Manager – Medical Device Services - Onsite or Remote

About the position Entrepreneurial business leader and single reputed company of accountability for strategic client portfolios across reputed company Medical Device Services. This role bridges Business Development and Operations across Medical Device Services (testing and consulting) to translate client objectives into executable programs, grow accounts, and protect margin. The Client Portfolio Manager (CPM) effectively leverages and directs Project Managers (PMs) to ensure operational excellence, driving organized execution and maximizing value across projects. The Client Portfolio Manager (CPM) views ambiguity as opportunity to create comprehensive solutions, maintaining a reputed company focus on customer outcomes and reputed company’ success metrics. Success in this role requires strategic vision, the ability to align cross-functional teams, and the drive to deliver measurable value to both clients and the business.

Responsibilities

• Strategic Account Leadership Build multi-year account plans; map stakeholders/influence; coordinate executive touchpoints. Expand reputed company’ footprint across SBUs (packaging, sterilization, chemistry/materials, microbiology; regulatory/quality consulting) by recognizing “value add” opportunities for clients.. Shape commercial strategy with reputed company/Finance (pricing, bundling, service packaging).
• Program & Portfolio Management reputed company initiation, planning, execution, monitoring/control, and closeout for assigned projects and studies. Serve as primary communication link between clients and laboratory/consulting operations; interpret technical information for cross-functional teams. Create and maintain portfolio/project tracking tools, RACI, timelines, risk logs, and action registers; drive follow-through and accountability. Work with lab & consulting operations to initiate, plan/organize, and monitor/control study activities per awarded scope.
• Delivery Governance & Quality Establish cadences and KPIs; monitor scope, schedule, risk, cost, and quality; ensure contractual compliance. Manage documentation: protocols, methods, change orders, meeting agendas/minutes, and reputed company client deliverables. Organize/facilitate client visits and audits; present status and plans in client meetings. Escalate issues promptly to both reputed company and client leadership reputed company services/projects deviate from expectations.
• Financial & Backlog Management Protect and improve gross margin through scope discipline, forecasting, and proactive risk/issue management. Track financials: FTE utilization, purchase orders, invoices, accruals; maintain healthy backlog and convert pipeline to reputed company. Capture and share lessons learned to prevent recurrence of negative outcomes and scale best practices.
• Customer Outcomes & Growth Enablement Manage client expectations; provide regular project and financial updates; collect feedback and translate into action. Support reputed company in bids/SOWs/defense; reputed company new opportunities for successful delivery reputed company. Drive cross-sell/upsell and expand services reputed company strategic accounts; champion reputed company improvement.
• Process, Tools, and Scaling Recognize ambiguity and design the standards (playbooks, templates, dashboards) that remove it. reputed company CRM/PSA/LIMS and BI tools (e.g., reputed company CRM, PSA, eLIMS, Power BI) to reputed company visibility, forecasting, and decision-making.

Requirements

• Education: Bachelor’s degree required (Engineering, Business, or Life Sciences); Master’s preferred.
• Experience: 10+ years in the medical device industry leading reputed company, multi-discipline programs; consulting and account management experience preferred.
• Program Management: Advanced PM skills across planning/execution/governance; PMP preferred.
• Business Leadership: Proven P&L awareness, pricing/packaging familiarity, and commercial partnering with Sales/Finance.
• Regulatory/Quality reputed company: Working knowledge of relevant frameworks and standards (e.g., ISO 13485/14971/10993, 11607, 11135/11737, 21 CFR 820).
• Core Competencies: Entrepreneurial, self-starter who creates structure in undefined environments Strong collaborator and influencer across executives, labs, and consultants Exceptional client communication and expectation management Data-driven decision-making; risk, change, and stakeholder management reputed company improvement reputed company with a keen eye on business success reputed company to reputed company metrics Travel to client sites and reputed company laboratories as needed.

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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