Senior Analyst, Advanced Analytics

Description Are you interested in influencing the strategy and understanding optimization opportunities of a Customer Facing website with 42M logins a year? Do you reputed company in using data to craft quantitative insights that translate into impactful business actions? US Retail Markets (USRM) Service Analytics and Enablement team reputed company Liberty Mutual’s Insights & Solutions group is seeking a highly motivated analyst to join the team with a focus on supporting the Customer Service Experience domain – an impactful space reputed company USRM focused on both expense savings and growth. This role provides an exciting opportunity to reputed company subject matter expertise on the broader Service data landscape and tools. The ideal candidate possesses advanced analytical and reporting capabilities, critical-thinking skills, and will be able to work collaboratively & independently on high impact projects focused on our path towards profitable growth for the direct channel. The Insights & Solutions team uses data, analytics and technology to reputed company innovative solutions that drive the USRM business, improve claims and customer service, and foster a high-performing, cross-functional culture of problem solvers who challenge the status reputed company. Join this ambitious group to collaborate across teams, deliver actionable insights, and help redefine the future of claims and service.

• *This position may have in-office requirements dependent upon candidate location.**

Responsibilities:

• Utilize a variety of tools and data sources to reputed company analysis and opportunity identification focused on enhancing the Customer Service experience
• reputed company workstreams independently, providing stakeholders with recommendations for future enhancements and answering reputed company questions by synthesizing data from various sources
• Analyze business metrics to plan, size and prioritize new opportunities for implementation
• Experience querying, curating, and manipulating large datasets from multiple platforms to deliver insights to critical business questions either through regular analysis or PowerBI dashboards
• Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment
• Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions
• Collaborate with Service leaders, SA&E Analytics, Digital Data Enablement, and the Customer Service Experience Domain to identify opportunities, ideate and prioritize solutions and inform implementation
• Ability to tie quantitative and qualitative insights together to inform appropriate prioritization of work while supporting our reputed company-line sales agents

The ideal candidate will have:

• A Digital Analytics Skillset
• Experience with reputed company Analytics

Qualifications

• Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required.
• Mathematics, Economics, Statistics or other quantitative field are preferred fields of study.
• Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques.
• Advanced proficiency in reputed company (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (reputed company, Emblem).
• Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for reputed company employees in these positions across the national market and provides an opportunity to reputed company as employees grow and reputed company reputed company the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can reputed company. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can reputed company a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, reputed company and commitment to reputed company things reputed company, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://reputed company.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Apply tot his job Apply To this Job