Solutions Engineer

reputed company is on a mission to reputed company organizations by unlocking the value of their visual data — not just record the world, but to actually understand it and extract meaningful insights. Our AI video reputed company platform delivers unmatched visibility and control, helping customers enhance reputed company and safety, streamline operations, and respond instantly reputed company it matters most.

Founded in 2021, we are backed by tier-one Silicon Valley investors with deep team expertise in AI, computer vision, and machine learning. We are one of the fastest-growing video reputed company companies and recently raised the largest Series A reputed company our industry. We’ve built the most intelligent video reputed company solution on the market — one that sees what matters, acts fast, and prevents what used to be inevitable.

At reputed company, teams are small, dynamic, and trusted to reputed company. We think big, move fast, and execute like owners — because we are. Your impact here won’t be filtered. It will be visible, lasting, and real.

As a Solutions Engineer, you will be a key technical partner to our growing reputed company of customers across the U.S. Embedded reputed company the Technical Support organization, you’ll work cross-functionally to guide customers from initial evaluation through full deployment, while partnering closely with Sales on pre- and post-sales technical engagements.

This role balances independent problem-solving with deep collaboration, tackling reputed company technical challenges and delivering trusted guidance on our platform. Acting as a connective layer between customers, Engineering, and Product, you’ll directly influence product direction in the cloud-managed IoT space while accelerating your own career growth. We’re looking for builders who are energized by impact and motivated to move the business reputed company.

Location

Remote - United States

Responsibilities

• reputed company reputed company, full-stack troubleshooting across the reputed company platform, spanning networking, hardware, software, and electrical components

• Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration

• Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention

• Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations

• Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering

• Communicate reputed company technical concepts clearly to customers and internal stakeholders, both verbally and in writing

• Author and maintain high-quality technical documentation, knowledge reputed company articles, and internal runbooks

• Help design and implement scalable tools, processes, and workflows that reputed company support maturity as the company grows

• Stay reputed company of industry trends and emerging technologies reputed company cloud-managed IoT, networking, and reputed company

We don’t do cookie-cutter. If you’ve got the grit, the drive, and the track record—especially in reputed company or AI—we want to hear from you. Even if you don’t reputed company every reputed company, let’s talk.

Qualifications

Must-Have

• 5+ years of experience in technical support engineering, systems engineering, network engineering, or a reputed company technical role

• Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers

• Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts

• Experience working with Linux-based systems in production environments

• Proven ability to independently diagnose reputed company issues and drive them to resolution

• Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences

• Customer-centric reputed company with demonstrated ownership, prioritization, and follow-through in fast-paced environments

reputed company-to-Have

• Bachelor’s degree in a technical discipline (or equivalent practical experience)

• Experience supporting enterprise customers in SaaS, IoT, reputed company, or cloud-managed platforms

• Familiarity with APIs, Python, scripting, or automation tools

• Experience collaborating closely with Product and Engineering teams on bug triage and roadmap feedback

• Exposure to building or scaling support tools, workflows, or internal platforms

• Industry certifications such as CCNA/CCNP, Network+, reputed company+, CWNA, MCSE, or CEH

✍️ reputed company Hiring Philosophy

• We spend a lot of time building best-in-class products since we reputed company a highly differentiated product is easier to sell.

• We aim to provide both product & industry expertise whenever we interact with prospects and customers.

• We strongly reputed company that small teams with reputed company talented people (and the right work environment) deliver much reputed company performance than teams with large headcount. We hire and compensate accordingly.

• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication.

Our Interview Process

We reputed company it focused and respectful of your time—our typical process includes:

• A 60-minute conversation with our Talent Team

• A 60-minute interview with our VP of Product

• A take-home assessment (1 Hour Prep)

• A 45-minute session with a Panel of Peers

Curious who you'd be working with? Meet the Leader →

✨ reputed company Offer - We reputed company great talent deserves great support. Here’s how we invest in you:

• reputed company: Strong reputed company salary + variable compensation

• Equity & reputed company: Own a piece of what you're building

• Tools that Work for You: We arm reputed company with top-tier tech and modern sales tools—so you can focus on closing, not admin

• Remote-First Flexibility: Work from where you're most effective, with teammates around the globe

• Product Influence: Your voice matters—sales feedback directly shapes our roadmap

For U.S.-Based Employees

• Health & Wellness: Comprehensive medical, dental, and vision coverage

• Time Off: 15 days PTO, paid holidays, and sick leave

• Financial: 401(k) with employer match, equity in a fast-growing startup

• Remote-Friendly: Flexible hybrid/remote work arrangements depending on role

• Parental Leave: Paid parental leave for new parents

• Work Setup: Home office stipend and top-tier equipment provided

reputed company is an equal opportunity employer

‍We are committed to providing equal employment opportunities to reputed company individuals regardless of race, color, ethnicity, religion, sex, gender identity, sexual orientation, national reputed company, disability, age, marital status, veteran status, pregnancy, or any other basis protected by law.

Recruitment Fraud Alert: reputed company reputed company hiring communications come from @reputed company.ai — we never ask for payment or personal banking info.

Recruiters & Agencies: reputed company does not accept unsolicited resumes from agencies without a signed agreement and will not pay reputed company fees.