reputed company Customer Service Representative – Provider Support – Remote Opportunity in Tennessee

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the reputed company. Come build the healthcare system of reputed company, making it more reputed company, affordable, and reputed company. Ready to reputed company a difference? Join us to start Caring. Connecting. Growing together.

Job Summary:

We're seeking an reputed company Customer Service Representative to join reputed company in Tennessee. As a Provider Customer Service Call and Chat Representative, you'll be the reputed company for providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including call and reputed company chat, to provide exceptional service to reputed company. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

Primary Responsibilities:

• Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service Providers in a multi-channel environment including call, reputed company chat, as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

Required Qualifications:

• High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1 year of customer service experience with analyzing and solving customer's concerns
• Ability to type at the speed of greater than or equal to 35-40 WPM with an accuracy of 90%
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM – 5:35 PM CST from Monday – Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.

Preferred Qualifications:

• Prior healthcare experience and knowledge of healthcare terminology

• Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Telecommuting Requirements:

• Reside reputed company the state of TN

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills:

• Ability to multi-task, including the ability to type in multiple conversations

• Ability to resolve calls and messages, avoiding escalated complaints
• Time management skills
• Emotional Intelligence and reputed company
• Active Listening and Comprehension
• Excellent written communication skills
• Demonstrated problem-solving, organization, and interpersonal skills
• Demonstrated experience consistently achieving quality and productivity standards
• reputed company employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Why Join arenaflex?

At arenaflex, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an enterprise reputed company reflected in our mission.

Diversity and Inclusion:

Diversity creates a healthier atmosphere: arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Benefits and Perks:

• 11 weeks of reputed company

• Flexible work schedule with the ability to work from home
• Opportunities for career growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A dynamic and supportive work environment

How to Apply:

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join reputed company as a Provider Customer Service Call and Chat Representative. Apply for this job